Sales Enablement - Design and Delivery Spec

Job Requisition ID: 11882

Additional Locations: Homebased, can be located anywhere in the East or Central regions of the US.

Purpose of the Role: The Design and Delivery Specialist, Services is responsible for developing design plans for services offerings and successfully creating pedagogic learning opportunities. The Design and Delivery Specialists will focus on providing the Services team with knowledge and strategies to support customers with implementation, follow-up/advanced programs, and coaching for customer success. Effectiveness in this area will ultimately yield increased revenue. Each curriculum involves rigorous certification, as appropriate, and results in increased knowledge, expertise, and performance among the Services organization. Corresponding curricula will be designed with the goal of successful execution regarding Services delivery for back to school 2018 and ongoing customer support.


Job Responsibilities:

• Lead the design, development and delivery of content learning, for multiple services audiences, to drive increased district performance which ultimately will drive new revenue opportunities as best in class services are delivered.

• Collaborate with Subject Matter Experts (SMEs) and internal Services Enablement colleagues in the development of training that will ensure that all field personnel are knowledgeable about current and future products and services.

• Function in a rapid prototype model, drive the development and manage the execution of high-quality deliverables (eLearning, VILT, ILT, podcasts, job aids, etc.) that are Services and customer-centric and make a measurable impact on the business.

• Partner with other Services Enablement team members in design meetings focusing on new programs and services.

• Capture all content discussed during design meetings and ensure that information is organized and provided to all Services Enablement team members to execute on end deliverables.

• Create corresponding materials to support curriculum development (study guides, learning activities, assessments, etc.)

• Collaborate with internal Services Enablement team members to analyze focus areas, target audience, define learning objectives and identify content for multiple levels of integrated curriculum.

• Interact cross-functionally and maintain relationships with business owners and SMEs to ensure team members can meet their deliverables.

• Manage change when a direction change is required of a project.



• Bachelor’s degree required 

• Demonstrated experience and results in building and operationalizing processes    

• Strong understanding and demonstrated knowledge of training measurement and evaluation    

• Strong project management, project planning, communication skills, and time management skills    

• Demonstrated experience consulting with stakeholders to positively impact results through recommended learning solutions    

• Strong listener who effectively probes for understanding using a diagnostic approach    

• Ability to thrive in a high pace, dynamic and growing business    

• Ability to work successfully with ambiguity  

• Self-starter

• Strong interpersonal, consultative, and communication skills 

• Understanding of educational pedagogy, content and HMH and partner products and services

• Ability to learn complex offerings quickly and effectively 

• Ability to navigate various cross functional groups in HMH to ensure collaboration and support of Subject Matter Experts

• Knowledge of and experience in designing and delivering high quality training

• Understanding of adult learning theory and methodologies to drive high levels of efficacy

• Ability to collaborate within and across functional areas

• Ability to juggle multiple priorities and manage time to complete projects within specified timeframes

• Ability to work with multiple instructional designers and be flexible to their development processes

• Ability to provide valuable and insightful feedback while not being critical

• Able to be flexible with projects and nimble to change

• Ability to travel as needed (35%)

• Superior communication (verbal and written) skills


Houghton Mifflin Harcourt (NASDAQ:HMHC) is a global learning company dedicated to changing people’s lives by fostering passionate, curious learners. As a leading provider of pre-K–12 education content, services, and cutting-edge technology solutions across a variety of media, HMH enables learning in a changing landscape. HMH is uniquely positioned to create engaging and effective educational content and experiences from early childhood to beyond the classroom.  HMH serves more than 50 million students in over 150 countries worldwide, while its award-winning children's books, novels, non-fiction, and reference titles are enjoyed by readers throughout the world.

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Houghton Mifflin Harcourt is an equal employment opportunity employer and participates in E-Verify. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.

Houghton Mifflin Harcourt
Full time
Boston, Massachusetts 02110, US