Technical Complaint Manager Job

Technical Complaint Manager-1801687

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.

We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in, and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development.

And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Employers in 2017. Come join us on our journey to create solutions for a sustainable future!

Where the Chemistry Happens…

We are currently searching for a motivated Technical Complaint Manager – within our US Crop Technical Service Division in Research Triangle Park, NC.

Technical Complaint Manager - (1801687) – Research Triangle Park, NC

Formula for Success: You Will....
- Oversee the product claims/complaint resolution process
- Responsible for developing the claims guidelines with input from marketing and sales
- Responsible for training the field staff on complaint handling processes (oversight and management)
- Lead on crop response and follow crop negotiations
- Lead on Shared Risk and Replants process and negotiations
- Responsible for product quality stewardship management
- Responsible for managing the complaint budget

Create Your Own Chemistry: What We Offer You…

Adding value to our customers begins with adding value to you. [email protected] is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With [email protected], you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent

Ingredients for Success: What We Look for in You…
- MS/PhD degree in Plant Science, Agronomy, Fertility, Weed Science, Entomology, Bio-Science, Plant Pathology or Related Discipline
- 2+ years’ field technical services and/or field sales experience (time spend toward advanced degree will be considered)
- Demonstrated ability to negotiate and settle claims.

Excellent computer skills and proficient in various software programs, including PowerPoint, Excel and Word.
- Ability and willingness to travel up to 25%
- Excellent written and oral communication skills.
- Ability to manage and track complaint budget

We Also Look For…
- Experience working with Growers, Distribution/Retail, Universities, Consultants and/or Seed Companies.
- Understanding of Distribution/Retail and Grower needs.
- Familiarity with seed and crop production practices.

Primary Location: US-NC-Research Triangle Park
Function: MARK - Marketing
Job Type: Standard
Shift: Day Job
Organization: N-APN-Crop Protection North America
Full time
Raleighrk, North Carolina, US