Customer Satisfaction Manager

Position Overview: Responsible for ensuring a high level of customer satisfaction. Oversees cashiers and front lobby personnel to ensure that customers are served promptly and accurately. Provides training, guidance and direction to cashiers and lobby personnel to ensure accurate processing of membership sales and refunds. Sets the standard for productivity, personal conduct and behavior, and adherence to company policies, procedures and the CORE-4 standards. Reports To: Store ManagementCoordinates With: Store Management, District Manager, Area Coordinators, Salesclerks, Cashiers, and administrative office staff. Essential Job Functions: Greet customers and build friendly relationshipsEnsure all cashiers/receptionists are adequately trainedRespond promptly to customer service callsPromptly resolve customer complaintsEnsure customers receive fast, accurate and friendly serviceMonitor registers and do pick-ups and loans promptlyProcess membership sales and refund requestsEnsure that check stands are well stocked and cleanCoordinate the collection of shopping carts from the parking lotSchedule breaks and lunches for cashier/lobby personnelAssist with store opening/closing proceduresSet the standards (by example) for productivity, personal conduct and behaviorWork with store management to build teamwork and pride of ownership within the storeEnsure a safe work environmentEnsure that only authorized personnel enter the customer service areaApprise store management of any performance or behavioral concerns Physical Requirements: Occasionally = up to 1/3 shift Frequently = up to 2/3 shift Continuously = throughout shift Standing: Continuously in combination with walking on a concrete surface.Sitting: Occasionally throughout work shiftSitting: 0% of the time.Walking: Continuously in combination with standing.Worker Mobility: Can change positions frequently throughout work shift.Carry/Lift: Frequently and independently work with 0-20 pounds depending on product and materials being rung up at the cash register or exchanged/returned.Pushing/Pulling: Frequently and independently work with 0-20 pounds while pulling/pushing shopping carts/merchandise through the check stands, working with customer membership files and pulling drawers in/out of files.Bending/Squatting: Frequently throughout the work shift while operating cash register/bagging merchandise, lifting merchandise from shopping carts, stocking supplies, cleaning, and accessing membership files.Reaching/handling: Use of fingers/hands/arms continuously.Grasping/Squeezing: Continuously throughout the work shift.Twisting: Frequently throughout the work shift.Climbing: Occasionally climb ladders to reach higher shelf areas. Frequently climb stairs to reach Customer Service area, upstairs offices, lunch room, supply areas, etc.Crawling: 0% of the time. Social Skill Requirements: Ability to continuously interact in a positive manner with multiple customers and employees face-to-face and on the phone.Ability to effectively send and receive verbal and written communication using the English langue.Ability to lead and motivate employees.Ability to resolve conflicts promptly.Ability to effectively train and coach. Aptitude Requirements: Ability to read English and write it legibly.Ability to perform basic math functions.Ability toto apply good judgment to analyze, reason, make decisions and develop alternative courses of action.Ability to learn and retain new skills. Environmental Requirements: Most work is performed in the store.Frequent exposure to outside temperatures.Possible exposure to chemicals and/or compounds throughout work shift. This position summary covers most of the duties performed, however, other duties and responsibilities not listed may be assigned at the discretion of management. Keywords: Cashier, Location: Port Orchard, WA - 98366
Bi-Mart Corporation
Full time
Port Orchard, Washington 98366, US