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Implementation and Service Manager-Coral Springs,FL

Bank of America Merchant Services connects businesses and consumers by doing payments better. In an increasingly complex marketplace, we empower businesses to give consumers the right commerce experience. We consult with businesses to customize solutions that integrate selling channels, open new markets, solve problems using data, stay secure and, ultimately, accomplish more.

Banc of America Merchant Services, LLC is the result of a strategic alliance between Bank of America and First Data Corp. As an industry leader with a powerful commitment to the merchant business, Bank of America Merchant Services delivers a comprehensive suite of innovative payment solutions to merchants of all sizes. We are the number one U.S. payments processor today with over 13.5 billion credit card transactions processed annually, representing approximately 300,000 merchant based relationships. We have industry-leading products, world-class technology solutions, an expansive geographic footprint, and 2,100 full-time associates. We offer outstanding career opportunities and advancement and we promote a healthy work/life balance through special benefits and programs. Bank of America Merchant Services is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans and Disabled.

The  Implementation and Service Manager-Large Corporate Clients role is responsible for managing client relationships for large-sized or complex businesses within assigned portfolio. This role maintains retention and margin goals within the portfolio by proactively analyzing business opportunities against the merchant product suite and ensuring a strong focus on customer satisfaction and expanding the relationship. This position is responsible for strategically influencing and guiding decision within the Client Managed organization. This position is responsible for conducting business reviews, implementation and project oversight; strengthening client and business partner relationships; ensuring clients are up-to-date with industry and compliance requirements; and working with business partners on managing contract renewals and cultivating cross sales opportunities within their assigned portfolio. The role may also serve as a coach or team lead to associates who manage mid- or large-sized businesses.

Essential Functions

  • Proactively develop an account plan for each client within assigned portfolio and ensure a successful relationship as measured by retention, profitability, growth and client satisfaction.
  • Responsible for preparation and submission of applicable implementation/projects and end to end oversight to ensure a successful completion
  • Understand and analyze industry trends and effectively position Bank of America Merchant Services products and services to drive cross sales opportunities.
  • Strategically Influence and guide decision making within the client organization.
  • Develop routines that enable effective communication and collaboration with BAMS and bank business partners.
  • Facilitate and drive end to end resolution of escalations, financial dispute/issues and general account management.
  • Engage senior management and escalate issues as needed.
  • Serve as a coach or team lead to other associates within the team.


  • High School Diploma.
  • 8+ years of sales/portfolio management experience, including C-level sales.


  • Associate’s Degree or Bachelor’s Degree.
  • Experience selling Merchant, Bankcard, Payment Processing or Financial Services.
  • Ability to quickly establish and maintain productive relationships with key partners.
  • Highly motivated to succeed in a performance driven environment.
  • Strong detail-orientation and problem solving skills.
  • Strong customer service or client-centric focus.
  • Ability to work independently with minimal supervision toward the achievement of personal and team goals.
  • Strong communications, including oral and presentation skills.
  • Effective planning, time management and organizational skills.
  • Outstanding sales/portfolio management, business development and negotiation skills.
  • Ability to multitask and change direction in ever changing payment processing environment.
  • Ability to coach associates with less experience and/or knowledge


  • Proficient in Microsoft Excel, Word, PowerPoint, and Outlook. Ability to quickly learn various sales applications.

Physical Requirements

  • Works in an office environment involving sitting most of the time at a desk in front of a computer. The worker is subject to close visual acuity to perform activities such as preparing and analyzing data and viewing a computer screen to read and enter data.


  • Approximately 20 – 30% travel may be required to attend client meetings and training.

This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.





Bank of America Merchant Services ensures equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

The employer will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the employer’s legal duty to furnish information.

Bank of America Merchant Services
Full time
Coral Springs, Florida 33065, US