Financial Counselor II, Patient Payment, Presence St Joseph Hospital, Elgin

Requisition ID: 48760

Location: Presence St Joseph Elgin

Location Address:
77 North Airlite Street, Elgin, IL  60123-4912 United States (US)


Daily Hours: 8
Standard Hours: 40
Employment Status: Full-time 
Employment Type: Regular 
Shift: Day


The Financial Counselor II assists in the completion and coordination of all activities associated with patient financial processing in the assigned functional area.  Prioritizes, coordinates, and completes patient accounts; ensures all insurance requirements are met; provides information on financial liability to patients; and arranges payment options with the patients.  Screens patients for government and other funding sources.



  1. Applies a high level of knowledge of respective insurance billing and financial regulations and guidelines.  Researches these guidelines when required on the payor websites where available.


  2. Prioritizes, coordinates, and completes patient accounts from patient scheduling through patient discharge to ensure that patient financial obligations are met.


  3. Completes patient accounts based on departmental protocols, policies and procedures, and compliance with regulatory agencies, including pre-admission, admission, pre-registration and registration functions.


  4. Calculates and estimates patient charges, as needed, and informs patients and/or guarantor of their financial liability (insurance limits and co-payment responsibilities). 


  5. Records the appropriate information in the information systems and completes daily weekly and monthly reports as required. 


  6. Facilitates communication between Patient Access Services, physicians and other departments regarding insurance and payment issues, as well as other issues that impact patient services and schedules.


  7. Maintains and applies an understanding of governmental, private, facility payment plans and financial assistance programs when initiating and/or processing referrals to these plans or programs.  Assists patients in the completion of financial assistance applications.


Education and/or Experience:                                                              

High school diploma or GED required. Minimum two years of experience in health care financial services, insurance authorization, insurance verification, billing or registration. General knowledge of ICD-9 and CPT codes and Medical Terminology required.


Bachelor’s degree preferred.


Computer Skills:                                                          

Proficient in Microsoft Office software. Experience with Electronic Medical Record systems required.


Business Unit: Corporate (LRHC and LPH)


EOE of Minorities/Females/Vets/Disability

Presence Health Network
Full time
Elgin, Illinois 60123-4912, US