Technical Support Consultant

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At Rogers we’re for supporting you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We embrace change, and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people.

 

ROGERS Wireless Technical Support department at our 100 Westmorland Moncton location is recruiting for Technical Support Representative with a start date of April 30, 2018

We are looking for customer champions who will provide world class customer service by connecting to our customers and who enjoy solving problems imaginatively and resourcefully. Are you someone who goes above and beyond to wow your customers? Do you thrive in a fast-paced, performance and sales driven environment? Would you love to be an ambassador for Rogers in delivering what’s next? If so, you should consider a career with us today!

 

Responsibilities:

•Be committed to "being there" for our customers and share our dedication in striving to deliver world class customer service, Technical support, and first call resolution!

•Passionately provide technical support and build rapport with a variety of customers and their changing technical requirements;

•Handle inquiries about repair, replacement, technical problem resolution and connectivity;

•Analyze of issues with telecommunication equipment and/or devices and associated desktop software;

•Trouble shoot the required resolution; including, account provisioning, device functionality, device configuration, application support, software downloads, network connectivity by escalating internal, and vendor issues;

•Complete accurate transactions with a sense of urgency and an eye for detail;

•Take appropriate action to efficiently resolve issues;

•Take accountability to solve issues from beginning to end;

•Receive and incorporate feedback to improve personal and business performance;

•Proactively profile customer needs and match our products and services to those needs

 

 

 Minimum Qualifications:

•Completed high school diploma or higher

•Post-secondary education in a computer-related environment or comparable work experience

•Available to work a flexible schedule including evening, weekends, and holidays shifts

•Excellent active listening and communication skills

•Customer Champion: Passionate about providing world class customer service

•Passionate about the telecommunication industry and technology

•Ability to multi-task (navigating between multiple screens, while effectively carrying a conversation)

•Must be computer literate (strong keyboard & internet navigation skills, basic math skills, etc.)

•Dedicated to go above and beyond to deliver exceptional service to our customers while building strong relationships and answering technical service inquiries

•Proven past experience in a customer service or technical support role preferably in a call center

•Proven ability to resolve customer issues in a professional and timely matter

•Thrive in a fast-paced, highly competitive environment

•Thrive to meet or exceed Call Centre monthly performance objectives including call handle time, problem resolution and schedule adherence

 

Preferred Qualifications:

•Bilingual (English and French) is considered an asset

•Post-secondary education in a computer-related environment or comparable work experience

•Post-secondary diploma/degree an asset

 

Challenging Work, Rewarding Careers:

•Full-time permanent position with fully paid training

•Competitive base salary + performance based commissions

•Comprehensive benefits package available on day one

•Up to 50% employee discount on Rogers products and services with no waiting period

•Rogers Wealth Accumulation Plan (pension, RRSP’s, employee share plan)

•Bright and spacious lunch room, internet cafe and Free parking

•Career pathing & organic growth opportunities to build a career

 

Schedule: Full TimeShift: VariableLength of Contract: Not Applicable (Regular Position)Work Location: 100 Westmorland Street (232), Moncton, NB Travel Requirements: NonePosting Category/Function: Call Centre Operations & Technical SupportRequisition ID: 119596 WHY ROGERS? As a proud Canadian company, we're dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50-years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow. We recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work: 
  1. Simplify and innovate
  2. Take ownership of the what and the how
  3. Equip people to succeed
  4. Execute with discipline and pride
  5. Talk straight, build trust, and over deliver
 Why Rogers?  Because your tomorrow inspires our today. What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at [email protected] to begin a conversation about your individual accessibility needs throughout the hiring process. Posting Notes:  Call Centre || Canada (CA) || NB || Moncton || None ||
Company
Rogers
Posted
03/25/2018
Type
Full time
Location
Moncton, 04 E1C0G1, CA