Bilingual (French) Assistant Manager, Small Business Collections


Requisition ID: 20906

Join the Global Community of Scotiabankers to help customers become better off.


Contributes to the overall success of the Small Business Collections in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.



-Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

-Provide quality decisions to minimize losses and improve profitability on accounts assigned to Small Business Collections
-Effectively analyze and offer customers Loss Mitigation Tools for accounts up to $500M (Small Business), $3MM (SPP) $2MM (Ag) to address their unique needs and minimize risk exposure to the Bank.
-Provide customer service meeting Bank standards and retain and increase the overall profitability of assigned customer relationships by providing guidance and counsel through consistent and proactive communication
-Establishing a reasonable time frame, based on the facts obtained, to expect the customer to bring payments current and follow for the payments or take action to cure defaults which includes assignment to Legal and Collection Agencies
-Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.



Solid knowledge of all issues pertaining to regulatory compliance

Thorough understanding of banking and an expert knowledge of the Bank’s Small Business/Retail Lending Policies and Procedures including connected credits and impacts

Thorough understanding of the legal process relating to commercial and civil actions.

Expert understanding of security documentation, legal ramifications, and remedies

Expert understanding of the guidelines relating to Small Business lending under the CSBFA program and other federal, provincial and regional programs.

Thorough knowledge of financial statements and interpretation

Strong understanding of the common small business industries – Professionals, Farm, Logging, Fishing, Restaurants, Freight Services and other general industries


Scotiabank office located in North York, ON (intersection of Don Mills & Eglinton)


Fluency is French skills (verbal and written) is a requirement for this position


Location(s):  Canada : Ontario : Toronto

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

Full time
Toronto, 08, CA