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Lead Concierge - The Arrabelle - Year Round

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.




Oversee the Concierge operation to ensure profitability, control costs and quality standards to total guest satisfaction.  A priority will be placed upon the guest experience from pre-arrival contact, logistics in the bookings and reconfirmation of guests' reservations, fully acquainted with local points of interests, and coordination of guests' parcels, mail and special deliveries. 

  • Guest Experience Leads will provide VIP guests and owners with exceptional care and be responsible for a personal guest list for their individual needs both pre and post stay as well as during their reservation.
  • Responsible for creating and implementing the flow of information to guests about hotel services, features and room amenities, alongside answering questions, giving directions and making detailed reservations or recommendations.
  • Responsible for effectively managing commission from all vendors.
  • Establish procedures to respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, meeting rooms, car rentals, airline shuttle service, etc. according to individual needs.
  • Conduct learning breaks and provide on-going coaching for the Concierge team members
  • Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum
  • Ensuring employees are performing their daily tasks according to the RockResort Standards.
  • Assist the accounting department in resolving various billing issues on guest folios. Accurately audit CME charges in regards to guest folios
  • Anticipate guests' needs, respond promptly and acknowledge all guests, despite how busy or the time of day
  • Helps Manager with any special requests, amenities, floral, and grocery orders, rooms escort and property tours as needed.  Assists management team with administrative tasks as requested

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 148453

Vail Resorts
Full time
Vail, Colorado 81657, US