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Group Technology Product Manager

Requisition Number: SS-10603
Area of Interest: Information Technology
Organization: Corporate
Brand/Division: Shared Services
Position Type: Full-time


Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.


* The IT Group Product Manager will be responsible for one or more major domains and will serve as the liaison between the business community and the IT organization to provide product and user experience solutions to meet the business needs.
* Develop high-level business requirements and translate them into functional specifications for the IT organization and manage changes to such specifications
* Possess a broad knowledge of technical design specifications and work with technology peers to help develop solutions
* Negotiates agreements and commitments by facilitating communication between the business and IT from initial requirements to final implementation
* Possesses and may share subject-matter expertise or in-depth technical knowledge, uses expertise to further development of company objectives and principles and to achieve goals in creative and effective ways
* May provide tactical work direction to team members
* Excellent knowledge of product management best practices, functional design and application delivery methodology
* Customer focused on high-quality standards must possess strong presentation skills
* Possesses a solid knowledge of project management methodology
* Demonstrates excellent interpersonal, business communication and writing skills
* Assists in planning, developing and executing test plans

Essential Functions:

* Independently initiates, identifies, researches investigates, analyzes defines and documents client requirements to support company objectives
* Using detailed knowledge of application features and functions assesses scope and impact of client business needs.
* Ability to synthesize robust and cost-effective technical solutions against customer requirements providing buy versus build decision making
* Act as point person for production support
* Identifies and documents cross-functional and/or cross-divisional, functional requirements, workflow, information resources and distribution paths, and system specifications.
* Conducts and/or participates in the analysis of client business processes and functional requirements and in the preparation of appropriate documentation to communicate and validate the information.
* Identifies overlaps and related processes.
* Documents specifications for programs and system modifications.
* Resolves issues related to an application (new or current) involving, as required, team members, vendors, clients, etc. and escalates as needed.
* Improves upon existing approaches by seeking opportunities to creatively transform current industry practices into fresh alternative solutions.

Secondary Functions:

* Detail oriented, self-organized and capable of simultaneously tracking multiple issues of varying complexity.
* Maintains issue logs, tracks/follows up on problems.
* Acts as a resource in understanding how IT systems carry out business functions
* Positive can-do partnership attitude while working with teams, cross-functional teams and business units
* -Continually seeks opportunities to increase customer satisfaction and deepen client relationship.
* -Encourages junior innovators to take responsibility for their development within the company.


* Bachelor's or Master's Degree in relevant field of work or equivalent work experience
* Minimum of 8 years of related work experience.
* Ability to perform complex and varied level work where analysis of situations or data requires an in-depth evaluation of various factors.
* Reliable business knowledge, preferably in the retail industry
* Knowledgeable in technical data analysis, functional design, modeling, system development processes, and software testing
* Advanced interpersonal, business communication, and writing skills
* Able to demonstrate effective use of application and PCs
* Customer focused with high-quality standards
* Complex thinking, analysis, and decision-making skills
* Experienced with technical troubleshooting and problem solving

Personal Competencies

Global Business Acumen -- Understand the complexity of business on a global scale. Embrace cultural and individual differences with empathy. Work with the nuances of specific local cultures to make informed decisions.

Strategic and Analytical Capability -- Ability to think globally, strategically, and objectively. Effectively translates data into actionable insights, strategies and financial plans.

Leading Teams -- Attracts, develops and motivates the talent needed for current and future business requirements. Articulates an inspiring vision for the future, establishes high-performance expectations and sets example through own behavior. Ensures alignment of individual goals with overall business objectives. Coaches team members to success and holds individuals accountable for achieving results.

Drive for Results -- Credibility earned through delivering results. Balances urgent and effective action, commitment to excellence, taking the initiative to resolve problems and work quality. Demonstrates high initiative and provides leadership in a project-oriented environment.

Effective Communication -- Communicates clearly and effectively with associates at all levels, board members, external partners, and customers. Strong verbal and written presentation skills including the ability to communicate complex ideas in a simple way and to tailor key messages and presentation style to multiple audiences.

Influence and Collaboration -- Builds and sustains collaborative relationships at multiple levels in the company. Able to work through complex disagreements and conflict to achieve resolution. Builds trust by including others and by keeping the cross-functional teams focused on the success of the entire company.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.
Williams-Sonoma Inc.
Full time
San Francisco, California 94101, US