Inbound Contact Centre Representative- St Catharines

About Us

Get paid $15/hr for having evening availability!

About Us

Are you looking to expand your career with a company that puts their people first? A company that offers opportunities for growth and development? Then Sitel is the place for you! 

Sitel collaborates with some of the best-known global brands to harness the industry’s transformation and help consistently deliver outstanding customer experiences. Sitel is one of the world’s leading outsourcing providers of customer experience management. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. 

Sitel is a Company of Acticall Sitel Group:

Acticall Sitel Group combines comprehensive customer care capabilities and unparalleled digital, training and technology expertise across industries. With subsidiaries such as Sitel, The Social Client, Learning Tribes, Extens Consulting and Novagile, Acticall Sitel Group can be leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences.

We Offer

What we offer:

Shift differentials – earn up to $15 per hour for working a 3:30pm to Midnight shift on our Technical Support campaign, once training is completed.

Paid professional training (starting day 1 of training)

Full-time shifts (40-44 hours/week - paid overtime after 44 hours/week)
Uncapped sales and/or collections bonus potential (varies by client). Our average collectors take home an extra $500 per month, with our top collectors earning over $1200 extra per month! Our top Account Services associate got paid $3200 in bonus last month!

Great and affordable benefits to include medical, dental, and vision

RRSP Contribution

Sitel Rewards Program – earn points for anniversaries, birthdays, referrals and performance (cash in for AWESOME prizes)

Fun team environment

Local employee discounts
Strong community involvement

Job Responsibilities

As a Customer Service Representative you will handle inbound calls within guidelines/goals established by the client and management. This position requires excellent communication skills; an enthusiastic approach to customer interactions; the ability to effectively handle information requests, compliments and complaints with a positive attitude and attention to detail. 

If you possess these skills and you are ready to enjoy our high energy environment with the opportunity for career advancement we are excited to invite you to apply!


Must have excellent customer service skills

Strong vebal and written communication skills in English

Knowledge of computers and ability to navigate between several screens in a timely fashion while entering accurate and detailed information (able to type a minimum of 20 words per minute)

Dependable and reliable

Enjoy a goal oriented environment

The ability to interact positively with peers and supervisors

Handle stressful situations with professionalism is a must 

Prefer 6 months of customer service experience. Call center experience a plus.

Available to work various schedules


High school diploma or equivalent

Career Opportunity

It is often said that it is not the work you do but who you do the work with that makes a job enjoyable. The best place to work is one that allows you to learn new skills, make new lifelong friends and get involved in community activities. That is Sitel St. Catharines.

Our recruiting area is open from 9am to 4:30pm, Monday through Friday. You are welcome to come in and apply in person, meet a manager to discuss your interest in Sitel.

We wish to thank all applicants for their interest and effort in applying for this position, however; only candidates selected for interviews will be contacted.

A criminal background check will be conducted as part of the hiring process

Applications Steps

Full time
St Catharines, 08, CA