Sr User Experience Researcher

Senior User Experience Researcher

Position Overview

The User Experience Researcher will answer challenging questions pertaining to product development and how customers use Redbox’s products. Through your research, you will answer “why” and “how” to make a better user experience for our product lines. By partnering with our Product Development and Software teams, you will inspire change by making realistic design and usability recommendations. This role will require you to have a solid foundation in design evaluation, using a mix of quantitative and qualitative methods to measure and improve digital experiences.

Key Responsibilities

  • Work with various stakeholders, such as product development teams to understand business needs and to craft UX research solutions
  • Conduct independent research on multiple aspects of how users experience Redbox’s products
  • Collect and analyze user behavior through clickstream data, online experiments (A/B testing), benchmark studies, lab studies, and surveys
  • Understand and incorporate complex technical and business requirements into research which includes:
    • Developing screener surveys for identifying target users
    • Overseeing the participant recruiting process
    • Developing moderator guides
    • Consulting on the development of prototypes for testing
    • Managing technical setup for in-person labs
    • Moderating remote and in-person user experience research studies or conducting interviews in field
    • Designing survey questionnaires and related sampling instruments
  • Distill research findings through written reports and oral presentations in order to make proper usability changes

Education & Experience

  • Min. 5 years experience researching for complete experiences across platforms - desktop web, mobile web, mobile app and in-store (kiosk)
  • Bachelor's degree in Human Computer Interaction, Human Factors, Industrial Engineering, Psychology or related field required; Master’s preferred
  • Advanced experience moderating usability studies required
  • Experience using online/remote usability tools
  • Advanced experience with Morae or other usability recording software required
  • Excellent written communication skills to enable salient, comprehensive report writing
  • Knowledge of principles and guidelines of interaction & user experience design
  • Experience presenting to business managers
  • Excellent communication skills and the ability to facilitate discussions
  • Experience with creating prototypes preferred

At Redbox, we want to enable internal movement and become a talent sharing organization where we can develop talent and employees can grow long term careers through gaining a set of critical experiences.  We believe that diversity and inclusion create organizational strength.  If you need an accommodation to complete our application process, please contact us at [email protected]  Equal Opportunity Employer Minorities/Females/Protected Veterans/Persons with Disabilities



Full time
Oak Brook Terrace, Illinois 60521, US