Customer Service Representative

It starts with great chemistry.

 

Univar is more than a distribution company – we’re a leading, global partner dedicated to improving quality of life for our customers through the products, expertise, and relationships that serve the world’s most essential industries. Founded in 1924, with global headquarters in Downers Grove, IL, Univar generated $8+ billion in sales in 2016 – securing the #1 market position in North America and the #2 market position in Europe.

 

Creating great chemistry is not just about the innovative products and services we safely deliver to customers around the world. It also takes people – people like you – and today, our worldwide team of more than 8,000 employees is helping build a company where the best people want to work. If you’re looking for an experience where your actions will make a positive difference every day, you’ve come to the right place.

The Customer Service Representative is responsible for leading and ensuring effective sales order management.  They serve as a single point of contact to provide consistent, positive customer experience and are responsible for initial order entry, management of order changes, and coordinating order fulfillment.  CSR’s are empowered to make decisions on behalf of the company in alignment with Univar’s strategy, guiding principles and customer satisfaction.  They lead the resolution of service issues that directly impact customer order fulfillment.  The CSR assists in earning “Customers for Life” through establishing positive customer relationships while enhancing customer satisfaction and confidence.  They suggest additions to sales orders based on customer purchase history, knowledge of vertical markets, and commercial strategy.   They gather market intelligence for entry into CRM System.

 

Specific Duties and Responsibilities: 

·        Receives and processes customer purchase orders

·        Develops solutions to customer needs/opportunities

·        Builds and sustains long-term customer partnerships

·        Displays effective interpersonal & communication skills (internal/external)

·        Demonstrates knowledge of Univar, Inc.

·        Teamwork:  collaborates with team members

·        Understands, generally, about competitors and their services

·        Resolves problems/nonconformance quickly

·        Effectively uses the UQIP (Quality) process

·        Completes all paperwork, reports and administrative tasks in a timely, complete and accurate manner

 

Decision-Making Authority:

·        Customer–facing issues that directly impact order fulfillment

 

Specialized Knowledge/Skills:

·        Communication and active listening skills

·        Telephone skills

·        Knowledge of Univar products, services, and the industries we serve

·        Problem-solving

·        Keyboarding and basic PC skills – UVX /ERP System Skills

·        General knowledge of gross margin profitability and marketing strategy

 

Education/Training:

·        1-2 years Customer Service/Inside Sales experience with a college degree

·        Minimum 2+ years prior Customer Service, customer solutions and/or sales experience without a degree

Univar is an equal opportunity employer.  All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

 

We offer comprehensive benefits to employees including medical, dental, STD, LTD and life insurance, 401k, generous vacation and sick leave and much more.

Company
Univar
Posted
03/24/2018
Type
Full time
Location
Morrisville, Pennsylvania 19067, US