Sales Executive Action Line (Japanese Speaking)

Job Description

A Sales Executive Action Line (Japanese Speaking) with Hilton Grand Vacations is responsible for welcoming primarily Japanese clients and presenting luxury Hilton Grand Vacation Club ownership products to potential buyers while maintaining effective communication with clients and provide follow up to ensure customer satisfaction. 

What will I be doing?

As a Sales Executive Action Line (Japanese Speaking) you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

  • Welcome Primarily Japanese speaking clients and present luxury Hilton Grand Vacation Club ownership products to potential buyers.
  • Maintain effective communication with clients and provide follow up to ensure customer satisfaction.
  • Liaise with Quality Assurance Managers to resolve guest related issues as they arise.
  • Attend all sales training and sales meeting for key information on Hilton Grand Vacation Club product and related updates.
  • Utilize selling concepts prompted at HGVC.
  • Utilize various forms of communication (ie: email, telephone and written correspondence) to interface with guest owners.
  • Ability to generate referral leads with each new customer.
  • Promote a positive work environment and adhere to Hilton Grand Vacation core values and policies.
  • Ability to work well in a team environment.


What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • Minimum of 1 year of customer service experience
  • 1+ years of proven sales experience
  • 1+ years of high end general sales experience and effectively closing sales
  • Proven ability to adapt to changes in a fast paced environment
  • Ability to resolve complex customer service issues
  • Must be able to obtain a HI Real Estate license within the first 45 days of employment
  • Must meet minimum sales efficiency requirements under compensation plan
  • Must be able to work a flexible work schedule
  • Fluency (reading/writing/speaking) in Japanese and Business level English
  • High School Diploma or equivalent

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • 2+ years preferred of customer service
  • 2+ years of proven ability to negotiate high end sales and effectively close the sale
  • 2+ years of Hilton family of brands experience
  • Current HI RE license holder
  • Previous timeshare experience a plus

What will it be like to be a Team Member with Hilton Grand Vacations?

There’s something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations. 
Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.
Hilton Grand Vacations (HGV)
Full time
Waikoloa, Hawaii 96738, US