Team Lead Call Transfer

Job Description

What will I be doing?
As a Team Lead Call Transfer you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
Essential Functions:
  • Support Sales Supervisors of approximately 20 vacation advisors to meet sales goals.
  • Side by side and recorded monitoring.
  • Monitor agents and “call walk” to help set up take overs in the call.
  • Monitor agents from training purposes on closing, setup and objections/rebuttals.
  • Use real time statistics to look for take over opportunities.
  • Positive, inspiring and motivating Team leader.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
  • Assist in the implementation of goals, plans and projects set forth
  • Facilitate programs and ideas to improve floor operations
  • Work closely with floor Supervisors

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • Strong Communication Skills
  • High school/GED
  • 0-3 Years of Experience
  • Computer Literate

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Strong Communication Skills
  • High school/GED
  • 3-5 Years of Experience
  • 2+ Years of management or supervisory experience
  • Computer Literate


What will it be like to be a Team Member with Hilton Grand Vacations?

There’s something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations. 
Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.
Hilton Grand Vacations (HGV)
Full time
Call Transfer
Las Vegas, Nevada 89105, US