Drop Ship Fulfillment Coordinator

Requisition Number: RJ-12713
Area of Interest: Inventory Management
Organization: Corporate
Brand/Division: Rejuvenation
Position Type: Full-time


Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

Position Summary

The Customer Fulfillment Coordinator will oversee the Drop Ship program, ensuring customer order fulfillment and payment processing occurs in a timely basis and within established standards and metrics through issuing drop-ship vendor purchase orders and managing the coordination and relationship of in-house warehousing, direct-ship vendors, third party fulfillment (transportation, delivery, and in-home setup) operations, and our customer call center. This position works closely with Retail Planners and Control Buyers as well as Merchandising teams as needed regarding inventory sales plans and on-hand stock locations and levels. This position will also perform some data maintenance in support of our inventory allocations to our retail stores.

Specific Responsibilities:

* Understand and ensure execution of Drop Ship processes from order entry into MRP system (DAX) to customer receipt.
* Assist in the development and maintain tracking tools for Direct Ship orders to track timing and progress of open orders and to ensure delivery has occurred
* Utilize order tracking systems to communicate the status of Direct Ship orders to Call Center teams weekly.
* Establish & maintain strong lines of communication with Merchants and Drop Ship vendors to ensure efficient order processing and timely delivery.
* Work jointly with distribution and purchasing teams to communicate order status updates to sales teams.
* Participate in the development and implementation of White Glove and Drop Ship processes.
* Work with Call Center teams and vendors to resolve customer service issues in a timely manner.
* Communicate with Merchant teams of any cost changes, price increases or packaging issues for all drop ship items.


* Strong time management and organizational skill set to track deadlines and multiple and complicated systems and reporting.
* Proficient use of MS Excel, MS Word, and MRP and ERP systems. Microsoft Dynamics AX ("DAX") MRP systems is preferred.
* 1 to 2 years of experience in a customer service role
* 1 to 2 years of experience working with inventory/Supply Chain or formal education in Supply Chain preferred
* Moderate to high level of English reading, writing, speaking, and active listening.
* Moderate levels of analytical and critical thinking with the ability to identify and resolve process exceptions, complex problem solving, technology design, troubleshooting, repairing, and flexibility.
* Ability to work in a fast-paced environment with varying time constraints

Personal Competencies

Strategic and Analytical Capability -- Ability to think globally, strategically, and objectively. Effectively translates data into actionable insights, strategies and financial plans.

This position is not eligible for visa sponsorship.

Drive for Results -- Credibility earned through delivering results. Balances urgent and effective action, commitment to excellence, taking initiative to resolve problems and work quality. Demonstrates high initiative and provides leadership in a project-oriented environment.

Effective Communication -- Communicates clearly and effectively with associates at all levels, board members, external partners and customers. Strong verbal and written presentation skills including the ability to communicate complex ideas in a simple way and to tailor key messages and presentation style to multiple audiences.

Influence and Collaboration -- Builds and sustains collaborative relationships at multiple levels in the company. Able to work through complex disagreements and conflict to achieve resolution. Builds trust by including others and by keeping the cross-functional teams focused on the success of the entire company.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.
Williams-Sonoma Inc.
Full time
Portland, Oregon 97086, US