Hyde Park - Customer Service Manager
Binny's Beverage Depot | Chicago, IL, 60653, USPosted 16 days ago
Description
The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. They are focused on the customer experience through active supervision and enhancing the service culture. The Customer Service Manager also provides a strong leadership presence and control in the store, while enforcing all company policies and procedures, including, safety and security.
Major Duties and Responsibilities:
Consistently creates a welcoming environment for the customer andquickly respondsto customer inquiries and needs
Observestaff member's customer engagement and interactions, provideinstructions and guidance to staff to continually improve the customer experience
Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skills
Conducts new employee orientations, trains and coaches Store Associates
Utilizes company tools to diagnose opportunities and develops action plans to improve performance
Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales
Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members
Provides direction, support, and ongoing feedback of overall performance to staff members
Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filled
Ensures company standards are met for store and associate appearance
Assists withplanning and adjusting schedules as necessary to maximize sales, while ensuring payroll expectations are followed
Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing andsignageinformation is accurate
Willingness to participate in continued education, including product knowledge and professional development
Assists management team with inventory management
Performs all duties of a store associatewhile functioning as a Customer Service Manager
Performs allduties as directed by managers
Qualifications
Must be 21 years of age
1-2 years retail management experience. Demonstrates supervisory and training/coaching skills
Full-time employment, ability to work evenings, weekends and holidays, as scheduled. Consistent and regular attendance required
Abilityto developconstructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence
Skillsto influence at all levels;demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
Demonstrates strong comprehension along withexcellent writtenand oral communications skills; ability to read small type
Possessstrong organizational and time management skills; effective ability to multitask and strong attention to detailrequired
Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.)
Ability to count cashand make change accurately
If necessary, must be ableto pass any applicable alcohol training class and maintain a current certification card
Ability to repeatedly lift 40-50 pounds
Ability to stand and/or walk for extended periods of time
Ability to follow directions and complete assignments
Performallduties as assignedby supervisors
Ability to repeatedly walk up and down stairs
Ability to work in cold areas
The pay range for this position is $19.00-$22.00