Help Desk Analyst

Ref ID: 03340-0012614558

Classification: Help Desk Analyst

Compensation: DOE

You might be interested in Robert Half's new job opening for a Help Desk Analyst, if you want to work in an innovative and fast-paced work environment at a company in the Service industry. If you're a creative with a talent for solving both routine and unique problems, you might be right for this job. You will thrive in this position if you can support local and field users with a highly visible role that has a positive impact on both the department and the company. Located in Seven Hills, Ohio, the Help Desk Analyst opportunity is a long-term contract to permanent role.

Your responsibilities in this role

- Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally

- Diagnose recurring technical issues and implement solutions to address the root of the problems

- Independently investigate and implement solutions to technical issues

- Assist and follow up on technical help tickets submitted via phone, email, and walk-ups