ServiceNow Config Analysis Expert

Title: ServiceNowDeveloper
Contract: 3-6+ months
Location: Palm beach county, FL(Hybrid)

This position administers day-to-day discovery operations including the provisioning, installation, configuration, end-user support, and maintenance of ServiceNow Discovery, modules, tools and related infrastructure. The position calls for participation in the design, development, and building of enhancements to support CMDB and Discovery operations.

Job Responsibilities:

• Design, implement, and maintain ServiceNow Discovery schedules and jobs.
• Configure and customize ServiceNow Discovery probes and patterns to identify and import new IT assets into the CMDB.
• Monitor and troubleshoot Discovery jobs to ensure accurate and efficient data collection.
• Ensure data integrity and accuracy in the CMDB by conducting regular data quality assessments.
• Troubleshoot Discovery logs and data to resolve issues.
• Collaborate with the IT Operations and Asset Management teams to identify and resolve data discrepancies.
• Document processes and procedures related to ServiceNow Discovery and CMDB management.
• Perform operational activities in support of configuration management policies and procedures.

Qualifications:

• 5+ years of experience in ServiceNow Discovery and CMDB management.
• Strong understanding of ServiceNow Discovery and MID Server configurations.
• Experience with scripting and automating discovery processes.
• Knowledge of network protocols and operating systems.
• Working understanding of ITSM and ITIL frameworks.
• Excellent analytical, problem-solving, and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong analytical, critical thinking and problem-solving skills.
• ServiceNow certification is a plus.