Operations Manager

The Operations Manager/Project Manager will be on-site and manage 40+ staff who work across five public-facing units that handle distinct functions regarding the Notice of Violation processing. She/he should have excellent project management, organizational management, customer service, and problem-solving skills to support the operations of the agency.

Responsibilities:

• Oversee and advise on matters related to the day-to-day administrative functions, including human resources, procurement, budgeting, contract management (~$13M total budget) and maintain appropriate records, tracking systems, and controls related to administrative functions
• Track the progress of the project and evaluate whether Contractor is meeting contractual obligations
• In collaboration with Administrators, provide executive-level project management support and oversight on critical projects and serve as a resource to staff to ensure the smooth implementation of projects
• Provide timely updates to the Executive Director and other stakeholders, identifying unanticipated challenges and strategies for addressing those challenges
• Evaluate Standard Operational Procedures and business functions and make recommendations for improvements
• Ensure company reference manuals are up to date and prepare current editions of all reference manuals annually
• Prepare biweekly payroll reports and monthly staffing invoicing
• Recruit and hire talent as necessary
• Serve as Contractor's liaison between on-site staff and HR Dept

Qualifications:

• Effective project manager with at least 10+ years of proven ability to successfully guide and manage multiple high-priority projects simultaneously and to organize and drive projects to timely completion
• Bachelor's degree required
• Experience with financial management and/or procurement
• Experience developing, documenting, implementing, and monitoring policies and procedures
• Highly organized with strong follow-through and an acute attention to detail
• Excellent judgment and outstanding analytic, problem-solving, and creative thinking skills
• Proven experience effectively managing staff and supporting team members in achieving objectives
• Ability to work quickly under pressure while still ensuring a high-quality work product.
• Experience and proven ability to cultivate partnerships with diverse stakeholders
• Ability and willingness to take initiative and work collaboratively
• Excellent communication (written and oral) skills
• Proficient in PowerPoint, Microsoft Excel, Access, Word, and Outloo

Operation Time:

• Monday-Friday 8:00am - 5:00pm