Desktop Support Analyst

Ref ID: 03200-0012610349

Classification: Desktop Support Analyst

Compensation: DOE

You'll be a good fit for this position if you excel at explaining intricate technical information to the non-technical user. Candidates who consider themselves to be driven individuals who are most productive in an active and positive environment will be great fits for this job. Robert Half has a Desktop Support Technician role with a company in the Construction/Contractor industry that may be the position for you, if that sounds like you. Motivated candidates with effective problem-solving abilities will be the best fit for this position. This Desktop Support Analyst role is a long-term contract / temporary to hire opportunity based in the Lincolnton, North Carolina, area.

How you will make an impact

• Supply computer desktop support in accordance with established policies and procedures
• Interface regularly and effectively with ticket submitters
• Match hardware repairs with the appropriate vendors
• Rectify computer problems, and suggest appropriate action/solutions
• Keep up, explore, and fix computer systems, hardware, printers, and computer peripherals
• Create records of daily data communication transactions, issues and remedial actions taken or installation activities
• Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems