Branch Manager

DFP Recruitment Perth are seeking an experienced manager for a permanent position available through our client. About the business and the role: Our clients core focus is pet travel. They love what they do, transporting thousands of pets' interstate and overseas every year and reuniting them with their friends and families. The client is a progressive company and are proud to have a culture based around being pet loving professionals and having a howling good time. The team of pet-loving experts understand that pets are part of the family, they are our best friends and fur-babies.   Job tasks and responsibilities:   We are looking for an enthusiastic and experienced Manager to join our Perth team based in Belmont on a Full-Time basis. Reporting directly to the National Operations and Sales Manager, you will be focused on effectively coordinating the Perth Branch while leading, motivating, training and supporting your teams in the day to day running and management of your allocated Transit Lounge. This encompasses the coordination of operational staff, administrative and warehousing duties and leadership of the teams in the pursuit of effectively and efficiently running the allocated branch. Some responsibilities required are: Maintain key airline partner relationships with local terminals Manage all teams including Pet Handlers and warehouse staff in the facilitation and delivery of transporting pets as scheduled, ensuring pet welfare is never compromised. Manage and operate the branch with a strong sense of ownership and leadership. Ensure branch meets / exceeds all operational and safety standards. Conduct analysis to identify areas of improvement. Develop and implement action plans designed to improve operational and financial performance in managing costs. Ensure a high level of customer service is provided to all customers, including proper resolution of all customer complaints. Skills and Experience: Several years’ experience managing a multi-functional team Demonstrated knowledge of transport operations and warehouse management including staff management, performance, scheduling, compliance, safety and training Previous experience in a similar role with exposure to fast paced environments In depth understanding of transport operations and customer satisfaction Highly effective communication skills and negotiation skills Proven leadership capabilities including ability to effectively engage staff on all levels Ability to improve and promote safety including understanding of auditing, road compliance and incident/hazard identification, reporting and investigation Demonstrated ability to plan strategically Well developed PC skills with experience in reporting International Freight Forwarding experience will be highly regarded. A current driver's licence is required while a current forklift licence is desirable though not essential. Culture and benefits Additional performance bonuses Bring your pet to work days Competitive remuneration package paid weekly Family pet annual vaccination Free onsite parking Fun, caring workplace where you'll be a highly valued team member Onsite training and development programs Operational staff uniforms Satisfaction achieved from making a positive contribution within the team and to pets and their owners Staff development opportunities If this sounds like the right fit for you! Apply now with a copy of your Resume and Cover Letter. If you have any questions at all, please call me on 7 2 or email dcargin@dfp.com.au DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 0 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs. Note: You may be required to provide evidence of your COVID- vaccination status.