Client Support Specialist
Global Payments | South Jordan, UT, 84095, USPosted 18 days ago
Description
Client Support Specialist page is loaded
Client Support Specialist
Apply locations Salt Lake City, Utah, USA time type Full time posted on Posted 11 Days Ago job requisition id R0038645Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Essential Job Functions
Answer user inquiries via phone and email regarding software operation to resolve problems
Troubleshoot and research problems through reading Knowledge Base Articles, reading Technical Manual(s), conferring with other Technical Support Representatives (TSR), Team Leaders or Supervisors
Follow up in a timely manner with status updates to customers
Maintain records daily of each customer case in communication tracking software
Contribute to Knowledge Base Articles for sharing with other TSR
Ability to communicate, write clearly and document problems/issues to co-workers
Perform other duties as needed and directed by Supervisor or Team Lead
J ob Requirements
Minimum of one year of work experience in a medical office environment, customer service, IT, or support desk role
High School diploma required; Associate's degree preferred
Excellent verbal and written communication skills, particularly phone and email correspondence
Ability to listen to and understand client issues and respond appropriately
Personal track record of being thorough, courteous and responsive in customer service
Ability to analyze information and use logic to address client issues and problems
Ability to coolheaded manage difficult or emotional customer situations
Eagerness to quickly achieve a high level of understanding of the software and configuration options, and be able to communicate the value of these features to clients
Ability to assist with development and maintenance of help tools for AdvancedMD users (e.g., knowledge base articles)Professional in appearance and attitude
Ability to conduct training and presentationsAbility to work independently and as part of a team
Willingness to be available on-call occasionally for after-hours issues
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
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Global Payments: This Is Who We Are
0:00 / 2:11About Us
Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.
Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit www.globalpaymentsinc.com and follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook.