Network Officer

About us Kinetic is Australia and New Zealand’s largest and most diverse bus operator, moving more than 75 million passengers per year across some of the most recognisable names in bus transport. We deliver these services through our 6000 people and fleet of over 3800 buses.As a business who genuinely cares about our customers, our people and our environment; we are industry leaders in delivering zero-emission technology, investing in our communities, training and developing our people, and providing an inclusive workplace which reflects the communities we serve. The opportunityOur people and community are at the heart of our business and Kinetic is committed to ensuring a positive experience for all passengers traveling on our services.Network Officers play a critical role in ensuring we meet this commitment by providing high quality culturally appropriate customer service, assisting passengers with information, and promoting ticketing information and safety across our services. These roles have key accountabilities across customer service, revenue protection, safety and conflict resolution. Successful applicants will receive full training, an attractive remuneration package, full uniforms and a supportive team environment.Why Kinetic? We are Australia’s and New Zealand’s leading mass transit bus operator with opportunities to grow and spread your wingsWe offer full on-the-job training – and paidWe care for our people and provide our Employee Assistance Program including wellbeing, financial and nutritional coaching, counselling, and legal adviceWe offer secure employment with genuine career progression opportunitiesWe care for our people and provide industry best diversity leave provisionsThe boxes you'll tick We are people people, with a customer first attitude, and therefore are looking for people with:Ability to work as part of a cohesive and supportive teamExcellent customer service skills and enjoy working with the publicAbility to keep calm, de-escalate and resolve situations involving conflict or aggression respectfully. Be able to demonstrate the ability to problem solve, and make decisions in line with relevant legislation and role expectations.Ability to work as part of a cohesive and supportive teamBe able to obtain Working with Children Check and pass a Police CheckBe able to pass a pre‐employment physical examination and medical history checkAustralian Work RightsHow to applySo, if this sounds like you and you are ready for a challenging and rewarding career with Kinetic then click the 'Apply for this job' button now! There has never been a better time to join Kinetic. Kinetic is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified Aboriginal and/or Torres Strait Islander Peoples from diverse social, cultural and gender backgrounds to apply.