Customer Experience Advisor (Full-Time) (Remote, based in Las Vegas)

This is a Remote, Full-Time position based out of our Las Vegas, NV office








Hourly Rate: $17.00

Warby Parker is on the lookout for a remote, full-time Customer Experience Advisor to join our team of all-star brand representatives. As a member of our CX team, you'll be instrumental in delivering extraordinary glasses shopping and ownership experiences to each and every one of our customers. Our ideal candidate is a master problem solver who has a passion for serving others and a knack for staying calm under pressure. Sound a lot like you? Keep reading!

What you'll do:

• Deliver above-and-beyond customer service over the phone, email, and live chat


• Become an expert in Warby Parker's internal management system in order to efficiently process sales orders and maintain customer relationships


• Use our communication software to interact with your teammates, management, and other departments


• Notice even the smallest trends and pain points in our work, then brainstorm solutions to improve each customer’s experience

Who you are:

• A well-rounded team player who takes ownership of (and pride in) your work


• Able to think outside the box and solve problems creatively


• A thoughtful communicator (both online and offline!) who understands the importance of tone


• Empathetic and able to adapt your communication style to best suit your audience


• Eager to learn new technology systems and procedures


• Highly organized and attentive to detail


• Proficient in navigating multiple tabs and windows (you're all about those keyboard shortcuts)


• Energized and motivated by a high-volume work environment


• Excited to be a brand ambassador for Warby Parker and build strong customer relationships


• This position operates in a hybrid-capacity and requires you to be in the office. In-office days are determined by your shift


• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Extra Credit:

Up to 2 years customer service experience

Potential shifts:

• Shifts vary depending on business needs and will be communicated during the interview process. We're available for our customers every day, 8 a.m.–9 p.m. CT.

Some benefits and perks of working at Warby Parker:

• Health, vision, and dental insurance


• Retirement savings plan with a company match


• Parental leave (non-birthing parents included)


• Cell phone plan reimbursement


• And more—just ask!