Industry X – Automotive After Sales Expert

Why will you choose Accenture? To discover the energy and commitment we devote to our customers by transforming their working method with the most advanced technologies. At Accenture, you'll grow as a member of an international network. Each day, you’ll make a difference using whatever makes you unique.
In Industry X we are using the power of data and digital, to help our clients redefine the products they make and how they make them. Achieving greater productivity, driving growth and achieving their sustainability commitments by redefining how products are designed and engineered; how products are sourced and supplied; how products are manufactured; how products are serviced, returned and renewed.
Location: Turin, Milan.

Your challenges

Are you fascinated by the effects that the digital revolution is bringing to the world of the Connected Products? At Accenture Industry X, you will support our customers in business model evolution and the technological paradigm shift to move from a product-centric mindset to a data-driven product and service innovation provided by always-connected machines.

In a multidisciplinary team, you will face a fast-growing aftersales market by:

• Analyzing the aftersales service market evolution, driven by connected products and artificial intelligence;

• Defining new strategy for clients to serve and support final customers and impacts for organizations;

• Designing strategic and technology roadmap to improve, optimize and evolve the aftersales services process in the Automotive space;

• Managing and delivering consulting projects focused on strategy, optimization and creation of differentiating values in the technical service area;

• Contributing to shape and optimize the offerings, interacting with global practice and local market unit functions;

• Contributing to thought leadership content development, papers and marketing material and events.

Why would we choose you? The challenges you face reflect your ambitions; this is your chance. To stand out and face them in the best way you have:

• 4/6 years of experience in aftersales market in Automotive or similar industries;

• Automotive / Industrial business acumen and knowledge of aftersales process (e.g., help desk, dealers network support, warranty services, technical information services,..);

• Strategic view on aftersales process optimization and evolution;

• Excellent understanding of the role of technology in the evolution of the service industry;

• Ability to interact with business and technical stakeholders;

• A Computer Science, Telecommunications, Electronic or Management Engineering or Economics Master’s degree;

• Entrepreneurial and collaborative mindset;

• Fluent English spoken and Written.

Are you determined to face and beat off the challenges this role brings even if you don't have all the required qualifications? Apply and tell us how you can make a difference.
Find out how best to prepare for our selection process and discover what is important to us: https://www.accenture.com/it-it/careers/.

Pari opportunità

Accenture attua una politica di pari opportunità e accoglie le candidature provenienti da tutte le componenti della società senza operare alcuna discriminazione in base a razza, religione o convinzioni personali, origine etnica o nazionale, disabilità, età, cittadinanza, stato civile, inclusa convivenza di fatto e unione civile, orientamento sessuale, identità di genere, o qualsiasi altra condizione applicabile tutelata dalla legge.

Summary

• Location: Torino; Milano
• Type: Full time