Manager, Infrastructure Technology

Manager, Infrastructure Technology

MUFG Union Bank | Toronto, ON, CA

Posted 21 days ago

Apply Now


Join a financial group that’s as committed to your future as you are. At MUFG, we share a vision for our future, we share our successes, and we strive to bring out the best in each other in everything we do. As the 5th largest bank in the world, our diverse team is connected by a common ambition to create change for the better—from forging more dynamic career paths to driving progress in our communities, to continuously reshaping the standards of global financial services. Positive impact starts here; see the change you can make as we strive to become the world’s most trusted financial group. Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with over 2,700 locations in more than 50 markets. The Group has over 180,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. MUFG aims to “be the world’s most trusted financial group” through close collaboration among our operating companies and flexibly responding to all of the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges. For more information, visit

Job Summary:

The Manager, Infrastructure Technology will play a key role in administration and operational aspects of infrastructure environments along with collaborating with the technology teams to support both, “build the bank” and “run the bank” initiatives.

Primary Accountabilities:

Technology Operations:

  • Provide leadership and act as an SME to the infrastructure engineering and other technology teams.
  • Ownership of all aspects of infrastructure systems/platforms and their lifecycle. Including designing, sizing, staging, installing, implementing, configuring, troubleshooting, maintaining, administrating, and managing.
  • Be knowledgeable of Information system best practices, regulations, policies, and standards. Adopt new practices, tools, and techniques as applicable.
  • Lead incident and change management principles to diagnose and resolves complex technology issues.
  • Promote and maintain the necessary documentation of all systems, modifications, and support processes.
  • Perform routine maintenance tasks for infrastructure such as backups, patch management, vulnerability management and upgrades.

Projects & Initiatives:

  • Liaise with cross organization technology, project, and business teams to deliver solutions in line with organization goals and objectives.
  • Technical lead for various projects pertaining to upgrades, transformation, and modernization.
  • Contribute to requirements gathering and gap analysis efforts to produce meaningful recommendations.
  • Responsible for executing information security initiatives for the technology environment.
  • Promote and transition to automation via orchestration tools, software defined methodology and scripting as appropriate.

Governance, Risk and Compliance:

  • Participate in technology audit, risk assessment and compliance activities such as evidence gathering and remediation.
  • Produce standard reports and actionable KPIs on the state environment including incidents, capacity, performance, and trending.
  • Ensure all support agreements are reviewed and provide recommendations pertaining to their renewals and negotiation of terms.

Technical Skills:

  • Possess working knowledge of the technologies deployed at Canada Branch to be able to lead and participate in planning, design activities, implementation and troubleshooting activities.
  • Including, but not limited to Cisco UCS, NetApp Storage, VMware vSphere, AWS Cloud, M365, Cisco Networking, Windows Server OS, Microsoft SQL and standard corporate server applications
  • Working knowledge of automation & scripting using PowerShell, PowerAutomate, Python, Puppet, etc.

Experience Required:

  • Minimum of 5 years’ experience in successful deployment and support of relevant IT infrastructure
  • Demonstrated skills in developing and implementing information security policies and practices into technology operations and lifecycle
  • Self-directing individual demonstrating teamwork, organization skills and well-structured working approach given multiple priorities.
  • Experience working in a small and large team structures while managing enterprise, organizational and department level objectives
  • Experience working with multiple project teams (business, IT application and infrastructure teams)

Education & Training:

  • Post-secondary education in Computer Systems, Computer Science, Mathematics, Engineering or related disciplines
  • CCNA/VCP/MCSE/ITIL/AWS Certification industry certifications or equivalent training are preferred

Work Environment:

  • Hybrid, 3-4 days in the office. Local travel only

Notice: The above information on this job description has been described to indicate the general nature and level of work performed by incumbents. Other duties and responsibilities not specifically described may be assigned from time to time, consistent with knowledge, skills and abilities of the incumbent. Company Chartered in 1981 and assuming its current identity as MUFG Canada Branch, our Canadian Branch is the premier Asia-based global bank in its market. We serve local and Japanese clients from the Atlantic to the Pacific with financial expertise across a number of key industries such as oil and gas, pipelines, power generation, automotive, transportation, and telecom. The receipt of this application by MUFG Bank, Ltd., Canada Branch (“MUFG Canada Branch”), does not imply or guarantee employment. MUFG Canada Branch is an equal opportunity employer. We do not discriminate in hiring or in any other aspect of employment on the basis of the grounds enumerated in the Canadian human rights act. In addition, MUFG Canada Branch complies with applicable laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. MUFG Canada Branch provides accommodation to individuals in accordance with the requirements outlined in the Canadian human rights act and the Canada Labour Code.©2020 Mitsubishi UFJ Financial Group, Inc. All rights reserved. The MUFG logo and name is a service mark of Mitsubishi UFJ Financial Group, Inc., and is used by MUFG Bank, Ltd., Canada Branch, with permission.
Other details
  • Pay Type Salary