Customer Experience Specialist

Customer Experience Specialist

Relayfi | Toronto, ON, CA

Posted a month ago

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Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that.

Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience. Ultimately, we help SMBs be ‘on the money'.

We’re looking for a Customer Experience Specialist to join one of our largest teams at Relay; we are continuously hiring for this team. Our Customer Experience team is composed of dedicated and knowledgeable individuals who thrive on making our customers and their businesses successful.

In this role, you will have the opportunity to communicate directly with our customers through online queries and calls and flex your writing skills by creating helpful resources for customers. You're a creative problem solver with a deep empathy for helping shape the future of small businesses. You will act as the face of Relay to our customers; this is some of our most important work.

If you are solution oriented, enjoy being resourceful and have deep empathy for customers (and like to work with a fun team!); come join us!

*Please be advised that candidates will be required to complete a Background Check.*

What’s important to us:
At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills.

We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your People Team contact, and we will work with you to meet your needs.