Corp_Learning Lead II - Digital Instructional Designer - Associate, Manila

Corp_Learning Lead II - Digital Instructional Designer - Associate, Manila

JPMorgan Chase & Co. | Manila, CA, US

Posted a month ago

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Corp_Learning Lead II - Digital Instructional Designer - Associate, Manila  "Job Details"

Job Identification


Job Category



  • 38th Street corner 9th Avenue, Uptown Bonifacio, Taguig City, National Cap Region, 1634, PH
Posting Date

02/22/2023, 01:50PM

Job Schedule

Full time

Job Description

The Learning Lead (LL) 2 works to identify, recommend, and create digital learning solutions that help the lines of business meet business goals. Critical aspects of the role require a team member with strong skills and experience who:

  • primarily designs and develops digital learning solutions, scopes, implements, evaluates, and manages learning development projects
  • works on complex training projects, sometimes multiple projects concurrently
  • identifies ways to innovate and drive learning retention and mentors more junior members of the team
  • manages a design project lifecycle: receives a project request, helps determine modality, creates the design strategy and digital learning solutions, validates the course on a Learning Management System (LMS) and addresses learner feedback
  • may also spend a significant amount of time editing and enhancing existing programs, especially new hire training

Key Responsibilities

The Learning Lead (LL) 2 works on new training requests and requests to update existing training (typically new hire programs and continuing development programs/learning products) in the following ways:

ProjectManagement/Needs Analysis

  • Reviews initial training requirements and documentation from project sponsor and Subject Matter Experts (SMEs)
  • Works with project sponsor, management and SMEs to understand needs, make recommendations, and develop training to continuously improve employee performance
  • Applies agile methodologies and manages all aspects of training projects through the learning design process
  • Holds SMEs and others accountable for content delivery, review and approval deadlines, escalates appropriately
  • Regularly communicates project status to all involved parties


  • Identifies and develops innovative, impactful solutions that address requirements, improve learner outcomes and deliver measurable results to the business
  • Employs design thinking, digital design and agile development processes
  • Creates and implements learning products consistent with adult learning theory that effectively conveys key information and achieves learning objectives
  • Identifies effective instructional design techniques/modality to ensure maximum learner retention with emphasis on applying digital first approach
  • Effectively uses current training technology tools and software (e.g., Captivate, Storyline, Vyond, etc.) focusing on both quality and speed to market
  • Designs and develops training for large, complex projects, as well as enhancing and maintaining existing learning programs


  • Designs, executes, and monitors the learning evaluation strategy based on Kirkpatrick’s levels of evaluation
  • Measures the effectiveness of the training by reviewing learner feedback and testing data, addresses gaps as needed
  • Analyzes and summarizes results/impacts and shares with key stakeholders


  • Ensures collaboration with training peers to identify efficiencies, opportunities to leverage content, design approach, best practices, and innovation
  • Displays a growth mindset by embracing new training technologies and approaches with emphasis on “digital first” design that leads to learning solutions that are effective and efficient
  • Partners with other LLs and other learning professional in workgroups (squads) to execute priority initiatives
  • Partners with Trainers to improve and assess the effectiveness of training content
  • Demonstrates adaptability, is coachable and open to giving/receiving feedback
  • Ensures that all training materials are properly reviewed and approved by required business partners
  • Appropriately follows team procedures


  • Bachelor’s degree in learning and development, instructional design, educational technology or similar degree (preferred)
  • 3-5 years of experience in design, developing, and implementing instructional design solutions (strongly preferred)
  • 3-5 years of experience identifying root cause, performance gaps, recommending non-training solutions (preferred)
  • Strong consulting, negotiation and influence skills
  • Strong organizational and time management skills
  • Strong self-awareness and sense of accountability
  • Strong analytical and questioning skills
  • Proven accomplishment in building relationships with customers and internal clients
  • Able to synthesize and distill large amounts of information into key messages
  • Financial services industry experience (preferred)
  • Expertise in advanced design tools (preferred)
  • Knowledge of Learning Management System (LMS), course publishing, SCORM and AICC, eLearning taxonomy and the basics of Internet technology (preferred)
  • Amenable to work late midshift, with flexibility to slide shift, as needed, to support global stakeholders
  • Willing to work in BGC, Taguig

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Everything we do as a firm hinges on our ability to hire, empower and retain the best people. Human Resources plays an integral role in designing, implementing and managing people strategies, using the latest in data analytics and technology to deliver industry-leading services. This includes Talent Acquisition, Training, Talent Development, Career Management, Diversity, Compensation & Benefits, Employee Relations, Technology, Finance and HR Service Delivery.

Control Management (CM) maintains a strong and consistent control environment through a joint accountability model that aligns managers with each line of business, function and region to mitigate operational risk.Control management plays a pivotal role in educating the business teams whilst acting in an advisory role with the key challenges and focus areas being the following: Risk Identification & AssessmentControl Design & EvaluationIssue ManagementControl Governance & Reporting