Dedicated Operations Specialist

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Dedicated Operations Specialist

Apply locations Carrollton, TX time type Full time posted on Posted 3 Days Ago job requisition id R232284

Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

As of August 24, 2021, AmerisourceBergen requires all U.S. team members to be fully vaccinated and show proof of completed vaccine prior to your first day of employment. If you cannot receive the COVID-19 vaccine due to a disability/medical reason or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation
 

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Confidently answer questions about products and services the first time customers ask.
2. Act as trusted partner to resolve customer inquiries to completion.
3. Listen and interpret customer information to accurately and promptly resolve issues.
4. Build and maintain professional relationship in order to foster customer retention.
5. Coordinate and collaborate with internal customers such as warehouse personnel, sales, IT, customer support and operations to ensure start-to-finish customer resolution.
6. Processes all customer requests (from multiple sources such as email, chat, telephonic, etc.) to ensure customers receive the drugs their patients need.
7. Knowledgeable on whole range of product and service offerings and can provide answers to customers fluidly during interactions.
8. Consistently educate customers on product and service offerings.
9. Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested.
10. Assists customers by offering alternatives whenever possible, liaise with manufacturers for accurate market information, availability, and drop shipment confirmation.
11. Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations.
12. Complies with all appropriate policies, procedures, safety rules and regulations.
13. Performs related duties as assigned.

What your background should look like 

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two year associate’s degree, Pharmacy Technician program/certification, technical vocational training or equivalent combination of experience and education. Previous healthcare customer service B2B experience is desirable. Bilingual (Spanish) communication (speaking/writing) are a plus. Normally requires two (2) to four (4) years directly related experience in a CARE capacity.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

1. Strong customer service skills
2. Strong interpersonal skills
3. Good decision making skills
4. Good analytical skills
5. Ability to communicate effectively both orally and in writing
6. Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
7. Knowledge with ABC products, services and pharmaceutical distribution operations
8. Strong organizational skills; attention to detail
9. Basic knowledge of Microsoft Word, Excel and inventory management system

What AmerisourceBergen offers

We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit https://www.virtualfairhub.com/amerisourcebergen .

Schedule

Full time

Affiliated Companies

Affiliated Companies: Integrated Commercialization, LLC

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

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About Us

AmerisourceBergen fosters a positive impact on the health of people and communities around the world by advancing the development and delivery of pharmaceuticals and healthcare products. As a leading global healthcare company, with a foundation in pharmaceutical distribution and solutions for manufacturers, pharmacies and providers, we create unparalleled access, efficiency and reliability for human and animal health. Our 41,000 global team members power our purpose: We are united in our responsibility to create healthier futures. AmerisourceBergen is ranked #8 on the Fortune 500 with more than $200 billion in annual revenue.