Digital Community Success Advisor - MicroMentor

Description

Location: Portland, OR or US Remote 

Valid unrestricted work authorization in the country in which you will be based (United States) is required at the time of application for this position.
Position Status Full Time, Regular, Exempt
Salary: The salary range for this position is $64,000 -$70,000 USD commensurate with experience

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have a long-term impact.

The Program 

MicroMentor is an initiative of Mercy Corps’ Innovations Team. At MicroMentor, our mission is to leverage the power of mentoring to help small businesses thrive. We offer entrepreneurs direct access to a pool of committed professional volunteer mentors via an easy-to-use online community. MicroMentor has an expanding community making 10,000 mentoring connections every year. Entrepreneurs matched with a mentor have shown significant results in improved job creation, business survival, and revenue growth.
Our team is diverse, driven, hardworking, and highly committed to the mission of helping small businesses thrive through mentoring and to Mercy Corps’ mission to support our worldwide team that’s improving the lives of 19 million people in 40+ countries.
The Position
MicroMentor has partnered with Verizon, a national telecommunications company to provide “one-on-one specialized mentoring services” for thousands of small businesses participating in a small business support program. A key role in the program is a Digital Mentoring Community XXX (Spanish and English), who will drive a mentor's sense of community by creating and providing the right tools, activities, and incentives to engage with MicroMentor. They also connect with entrepreneurs and support them in finding the right mentor for their needs. We are looking for a seasoned community engagement expert with strong entrepreneurial and mentorship background, and a strong advocate for diversity, equity, and inclusion. 
Essential Job Responsibilities 

MENTOR AND ENTREPENUER COMMUNITY ENGAGEMENT (ENGLISH AND HISPANC COMMUNITIES)

• Design compelling digital community experiences to support user journeys for potential and current users, in both English and Spanish.
• Build and scale virtual initiatives that drive platform engagement and support product innovation.
• Proactively engage users for product testimonials and user-generated content.
• Design and facilitate virtual meetings with community members and groups in both English and Spanish. 
• Establish a community feedback loop with Product and Marketing teams.
• Develop, track, and measure community performance KPIs to inform community strategy.
• Design the Mentor and Entrepreneur digital content for the global community to prepare users to have the most successful mentoring experience at MicroMentor
• Conduct personal virtual meetings with mentors as needed to address any concerns they have, gather feedback and provide them with dedicated support.
• Ensure the MicroMentor community is treated with the highest level of professionalism and follows MicroMentor principles and commitment to diversity, equity, and inclusion, including following up with personal virtual meetings with users as needed.
• Represent MicroMentor's brand and values with the mentor and entrepreneur community

MENTOR RECRUITMENT

• Design the plan to activate the entrepreneur community, including Mentor referrals to other mentors, and entrepreneurs are invited to become mentors as well.

PARTNERSHIPS

• Participate and represent MicroMentor in meetings with Verizon to present community insights with high professionalism. These presentations include preparing materials.

PEOPLE MANAGEMENT

• Following our mentoring culture, act as a mentor for their team.
• Act in accordance with MicroMentor’s Ethos and support team member growth across the petals of MicroMentor’s Ethos
• Planning and setting goals with its team contributes to MicroMentor's strategic objectives
• Supporting Digital Community Success Coordinator to achieve their goals
• Conducting performance evaluations for their team.
• Supporting their team with training and development career opportunities

Supervisory Responsibility

The Mentoring Community Engagement Manager will supervise a member of the Micromentor team.

Accountability 
Reports Directly To: Director of Operations - MicroMentor
Works Directly With: Product Manager, Technical Program Manager, MicroMentor marketing team, MicroMentor customer service team, MicroMentor I&I, MicroMentor end users, MicroMentor clients

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, and other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in designing, monitoring, and evaluating our field projects.
Minimum Qualifications & Transferable Skills

• 4+ years of experience in creating/engaging large online communities
• 4+ years of related work experience
• Analytical mindset, comfortable using data to make decisions
• Experience with community-based platforms and tools
• Relevant experience as a Business Mentor in MicroMentor or other mentoring initiatives
• Bilingual English/Spanish is required 
• Entrepreneurship spirit - Driven, self-motivated, enthusiastic, and with a “can-do” attitude
• Excellent communication and interpersonal skills, ability to build trusting relationships with peers and subordinates, and demonstrate emotional intelligence and empathy.
• Intercultural competencies, value of diversity, ability to manage the dynamics of difference, acquire and institutionalize cultural knowledge, adapt to diversity and cultural contexts, and be a thoughtful leader in a diverse globally sprawling organization.
• Flexible approach and an ability to operate effectively with uncertainty and change
• Innovative, entrepreneur, and mentor success obsessed
• Passion for driving impact at scale

Success Factors

They will be passionate about community engagement, with an innovative mindset willing to experiment with new approaches continuously. They must have the ability to think critically and make good decisions that contribute to the community's success. They must have a proven ability to learn quickly and adapt to new situations. Awareness of and sensitivity to multicultural and diverse audiences is required.

Living Conditions / Environmental Conditions

This role may include travel for team meetings and occasionally to country offices across the agency, travel estimated up to 5% of the time. Travel may be to insecure and/or austere locations. 

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs, and MC's policies, procedures, and values at all times and in all country venues. 

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development 

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable, and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme . We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As a safeguarding measure, Mercy Corps screens all potential US-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment.

Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.

Covid-19 Vaccine Policy for US-Based Employees

Mercy Corps has determined that, in an effort to protect the health, safety, and well-being of all Mercy Corps employees working in the United States, all U.S.-based employees must be fully vaccinated for COVID-19, regardless of prior COVID-19 infection status. This policy is necessary to ensure not only the safety of our workforce, but the ongoing functionality of the organization.
This policy will be revised as needed to comply with federal, state, and local requirements, and to respond to changing guidance from public health authorities.

For new employees this requirement goes into effect within 10 business days of employment. Team members that travel are expected to comply with host-country requirements, including vaccinations. Failure to comply may impact your employment. Proof of vaccination or exemption must be provided.