Junior IT Support Specialist

Junior IT Support Specialist

Zühlke Engineering AG | DE, US

Posted a month ago

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Your role

  • You will be part of the highly motivated global User Support capability team and an expert in technical support, on site or group-wide via remote access. You support and advise users on their questions about technical applications and analyse the issues to optimise our processes in the long term.
  • As an IT Support Specialist, you are the point of contact for various applications like Microsoft 365, VPN, VMware Horizon on multiple platforms like Windows, macOS, Android and iOS.
  • You support our device lifecycle process (inventory planning, replacements, dispatching of starter packages, onboarding) for our German locations.
  • In our office in Eschborn, you will be responsible for the maintenance of our workplaces (IMAC), the IT warehouse and troubleshooting of video conferencing solutions in our meeting rooms.

Your talent

  • You have successfully completed apprenticeship in the IT or a similar IT degree as well as first years of professional experience in IT Support.
  • You have proven work experience in resolving, troubleshooting and supporting incidents for different types of end users, both soft- and hardware and you are ideally familiar with IT helpdesk software, such as Freshservice.
  • You are solution-oriented and focused on your work, you prioritise your tasks professionally and do not lose track of important goals.
  • Confident written and spoken communication in German (at least B2) and a good command of English form the basis of your excellent communication skills.
  • Your creativity, openness to new and different perspectives and technologies as well as a confident manner and a good dose of empathy round off your profile.


Our offer

  • A collegial and uncomplicated relationship within the entire company
  • A workplace with modern infrastructure
  • Good internal and external training opportunities, which are very important to us as a future-oriented and innovative company
  • Exciting tasks and challenging projects in a rapidly growing company
  • Flexible working models with homeoffice options that allow you to balance professional and personal ambitions

Why Zühlke

  • Unique culture - we communicate openly with each other, assess ourselves honestly and enjoy working in a team.
  • Further development – we invest 10% of our turnover in the development of our employees. We help you grow through continuous, high-quality training.
  • Knowledge exchange - we have an interdisciplinary approach, culture of knowledge sharing and learning from each other.
  • International topic groups – we exchange experience, knowledge and support each other in our further development within our internal communities (such as Data Platforms, AI & Data Science).
  • Great workplace – we offer a culture of trust, encourage you to think outside the box and to share your ideas.
  • Sustainability - a matter close to our hearts. We aim to ensure that our projects and services are as sustainable as possible and also make our customers more sustainable.