Scheduling Coordinator – Main Infusion

* For 10 hour and 12 hour shifts this is the average hourly rate which includes overtime when a non-exempt employee works over 8 hours.

Job Objective: A brief overview of the position.

This position is responsible for managing all aspects of patient scheduling in the infusion room and ensuring all orders and authorizations are in place for treatment.

Reports to

Director of Clinical Operations

None

Ages of Patients

None

Minimal/ No Potential

Qualifications

Education

None

Licensure/Certification

None

Experience

Preferred: Minimum 1 year in an oncology setting and computer literate.

Preferred: Working knowledge of chemotherapy cycles/plans.

Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.

Functions as a role model for organizational values.

Demonstrates extensive knowledge of the Epic schedule. Manages Epic infusion schedule template for nurses by performing chairside scheduling of patients from cycle to cycle and all additional supportive care appointments.

Links appropriate referrals to all appointments scheduled in infusion.

Manages infusion referral queues to ensure all appointments are linked correctly.

Collaborates with the PAR team to insure authorizations and referrals are current and applicable.

Reviews schedule in advance for signed and active orders, authorizations, and follow-up MD appointments.

Assists charge RN with daily nurse assignment.

Identifies expiring orders and notifies appropriate clinic staff for renewal.

Utilizes various reports to identify patients without infusion appointments, recalls, no shows, etc.

Completes confirmation calls on all next day appointments in the infusion center.

Manages and completes any ABN’s generated during the infusion appointment and sends to Patient Financial Services.

Maintains Five Star Standards for patients, physicians and visitors. Assists in monitoring clinic readiness in JACAHO, California and Federal standards.