Store Systems Analyst

Store Systems Analyst

Fusion HCR | NV, US

Posted a month ago

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  • You will serve as an expert on our store POS Systems and POS integration systems as well as in the internal lab including

  • Assessment, triage, research, training, and resolution of incidents with our POS and store systems

  • Perform system maintenance and system upgrades

  • Build and configure new POS systems for delivery to store locations

  • Writing and running SQL scripts to resolve issues with

  • Work as level 2 and level 3 support for all POS systems

  • Writing, editing, modifying SQL scripts to update/change in store databases

  • Work with business partners to create new features or modify/customize current systems

  • Partner with store operations team to identify needs, timelines, priorities

  • Documenting tasks, along with issues and resolutions to create a well-defined knowledge base

Job Requirements

Required Qualifications:

  • High quality end-user technical support, related to point-of-sale systems, network, and hardware

  • An in-depth understanding of POS systems, software, networks, and hardware as well as the ability to apply that knowledge to support our POS systems

  • Detailed knowledge of payment systems and the integration that makes them interface with the POS

  • Ability to manage time well, and prioritize multiple projects

  • Must have outstanding communication skills

  • 3+ years' supporting a fast-paced retail environment

  • Must have experience with SQL database and be able to create and edit SQL statements

  • Experience using a ticketing system and creating knowledge base articles

  • Ability to support remote POS systems using an RMM

  • Strong work ethic

Preferred Qualifications:

  • Experience offering technical support in a retail environment using Oracle’s Xstore and Oracle’s Xadmin

  • Associate or bachelor's degree in Computer Science, Information Technology, System administration, or equivalent experience

  • Advanced scripting knowledge using PowerShell

  • Experience using and supporting Verifone payment devices, particularly using Tender Retail as middleware

  • Experience supporting a Merchandising department using Aptos