Store Systems Analyst

Store Systems Analyst

Fusion HCR | NV, US

Posted a month ago

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Description

Responsibilities:




  • You will serve as an expert on our store POS Systems and POS integration systems as well as in the internal lab including






  • Assessment, triage, research, training, and resolution of incidents with our POS and store systems




  • Perform system maintenance and system upgrades




  • Build and configure new POS systems for delivery to store locations






  • Writing and running SQL scripts to resolve issues with




  • Work as level 2 and level 3 support for all POS systems




  • Writing, editing, modifying SQL scripts to update/change in store databases






  • Work with business partners to create new features or modify/customize current systems




  • Partner with store operations team to identify needs, timelines, priorities






  • Documenting tasks, along with issues and resolutions to create a well-defined knowledge base






Job Requirements

Required Qualifications:




  • High quality end-user technical support, related to point-of-sale systems, network, and hardware




  • An in-depth understanding of POS systems, software, networks, and hardware as well as the ability to apply that knowledge to support our POS systems




  • Detailed knowledge of payment systems and the integration that makes them interface with the POS






  • Ability to manage time well, and prioritize multiple projects




  • Must have outstanding communication skills




  • 3+ years' supporting a fast-paced retail environment




  • Must have experience with SQL database and be able to create and edit SQL statements




  • Experience using a ticketing system and creating knowledge base articles






  • Ability to support remote POS systems using an RMM




  • Strong work ethic




Preferred Qualifications:




  • Experience offering technical support in a retail environment using Oracle’s Xstore and Oracle’s Xadmin






  • Associate or bachelor's degree in Computer Science, Information Technology, System administration, or equivalent experience




  • Advanced scripting knowledge using PowerShell




  • Experience using and supporting Verifone payment devices, particularly using Tender Retail as middleware




  • Experience supporting a Merchandising department using Aptos