Membership Associate (HR title: Program Specialist ) - Meadows MuseumSouthern Methodist University | Dallas, TX, 75215, US
Posted 25 days ago
Salary commensurate with experience and qualifications
SMU’s more than 12,000 diverse, high-achieving students come from all 50 states and 80 countries to take advantage of the University’s small classes, hands-on research opportunities, leadership development, community service, international study and innovative programs. The University offers a strong foundation in the humanities and sciences and undergraduate, graduate and professional degree programs through eight schools.
The Meadows Museum is the leading U.S. institution focused on the study and presentation of the art of Spain. In 1962, Dallas businessman and philanthropist Algur H. Meadows donated his private collection of Spanish paintings, as well as funds to start a museum, to Southern Methodist University. The museum opened to the public in 1965, marking the first step in fulfilling Meadows’s vision to create “a small Prado for Texas.” Today, the Meadows is home to one of the largest and most comprehensive collections of Spanish art outside of Spain. The collection spans from the 10th to the 21st centuries and includes medieval objects, Renaissance and Baroque sculptures, and major paintings by Golden Age and modern masters.
About the Position:
This role is an on-campus, in-person position.
Reporting to the associate director of membership and social engagement, the membership associate will analyze member data to set goals and identify trends in membership revenue, retention rates, and renewal patterns. Together with the director of membership, the membership associate will use these metrics to strategize ways to increase membership count and revenue for the Meadows Museum. They will ensure membership benefits for all levels and promotions align with exhibitions/events. Additionally, they will manage the day-to-day logistics of the Member Travel Program, serving as liaison between the director of membership and travel agency for all itinerary adjustments/requests. This position will develop collateral materials for membership and attend professional meetings.
Manages renewal letter mailing cycle, generating three renewal letters per month. Sends membership materials to processed members weekly. Manages membership dues and gifts (prepares gift entry process; batching gifts, preparing deposits, fulfilling corporate match forms, delivery to University Gifts Administration and a cknowledgement fulfillment; membership acknowledgements and member cards).
Analyzes and identifies trends in membership data regarding membership revenue, household counts, retention rates, and movement within membership levels, reports these metrics weekly.
Develops and directs strategies driving integrated mail, on-line and telephone campaigns to acquire, upgrade, and renew members and donors. Maintains schedule of solicitations and cultivations, including timely delivery of strategy, creative, and data files.
Generates reports to measure results of membership campaigns, and overall membership retention and growth. Monitors progress towards revenue goal and provides reports for senior management.
Works closely with associate director of membership and assistant director of marketing and PR to develop and implement Museum marketing strategies for new member campaigns, membership events, exhibition receptions, and annual holiday party. Creates marketing timelines, generates member lists, creates collateral materials, and tracks responses.
Manages Member Travel Program, works closely with associate director of membership to execute annual member travel. Tasks will include promotion, registration, coordinating with travel agencies, creating trip presentation for participants in advance of trip. Acts as liaison between director of membership and travel agency, assists travelers with any additional changes to their personal itineraries.
Participates in all after hours (evenings and weekends) membership events and programming. Participates in museum wide events and programs as needed.
Continues Museum Professional development. Seeks partnership with area interest groups and other institutions for membership recruitment purposes. Maintains contact with industry peers by attending professional meetings.
Writes Membership News for museum publications and membership communications regarding member events. Provides up to date membership list for publication mailings.
Education and Experience:
A Bachelor’s degree is required.
A minimum of three years of work experience is required. Previous experience supporting membership, events, and upper level members in a museum is preferred.
Knowledge, Skills and Abilities:
Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills, including the proper use of spelling, grammar and punctuation.
Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational planning, project and time management skills. Must be focused on deadlines and attentive to details.
Candidate must demonstrate proficiency in Microsoft Office and Asana.
Physical and Environmental Demands:
- Sit for long periods of time
- Bend, crawl, stand
- Reach above shoulders
- Carry/lift 25 lbs.
Deadline to Apply:
This position is open until filled.
SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214-768-3601, email@example.com .
SMU offers staff a broad, competitive array of health and related benefit s. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.
SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.