Program Manager - HelpLine

Program Manager - HelpLine

Texas A&M University | College Station, AR, 72053, US
Salary Range:$38,000 – $55,000 Salary range estimated by Zippia

Posted a month ago

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Program Manager - HelpLine

Apply locations College Station, TX time type Full time posted on Posted Yesterday job requisition id R-059228

Job Title

Program Manager - HelpLine


Texas A&M University Health Science Center


Counseling & Psychological Services

Proposed Minimum Salary


Job Location

College Station, Texas

Job Type


Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability.  Diverse perspectives, talents, and identities are vital to accomplishing our mission and living our core values .

Who we are

Counseling & Psychological Services (CAPS) contributes to student learning and development. We provide exceptional services and programming focused on student mental health. CAPS exists to advance student development and academic success by providing personalized and evidenced-based mental health care to Aggies. Our Vision: To be a nationally recognized leader in college mental health through providing outstanding prevention, education and counseling services.

What we want

The Program Manager - HelpLine, under direction, is responsible for planning, organizing, directing, and managing day-to-day activities, developing and implementing procedures for the administration of the campus after-hours HelpLine. HelpLine provides telephone peer support, information, crisis intervention, and referrals to students as well as those concerned about students. HelpLine is available 4 pm to 8 am weekdays and 24-hrs on weekends when classes are in session. This position will oversee the administrative tasks associated with HelpLine, which includes a rotating on-call schedule. The selected candidate will subscribe to and support our commitment to Inclusion, Diversity, Equity and Accountability as stated above. If the description sounds interesting to you, we invite you to apply to be considered for this opportunity.

What you need to know

Salary: Compensation will be commensurate to selected hire’s experience.

Resume and Cover Letter: Submitting a cover letter and resume attached to the application will assist us in our review. You may attach the files during the application process.

Other Requirements: This position will routinely work non-standard hours during evenings, nights, and weekends. Please note the requirement listed in job duties for rotating on-call back up to HelpLine by cell phone contact in the evenings, nights, and weekends during identified on-call shifts.

In accordance with the federal contractor vaccination mandate , specific facilities at The Texas A&M System may be considered a covered contractor workplace with covered contractor employees. Therefore, successful applicants for this position may be subject to the federal mandate and will be required to be fully vaccinated against COVID-19 as a condition of employment unless an approved medical or religious accommodation is in place. 

Required Education and Experience:

  • Bachelor’s degree in applicable field or equivalent combination of education and experience

  • Five years of related experience in non-profit organizational management, mental health, call center management, etc.

Required Knowledge, Skills, and Abilities:

  • Program management and development

  • Flexibility in adjusting to scheduling demands and needs

  • Multicultural knowledge

  • Knowledge of word processing and spreadsheet applications

  • Effective verbal and written communication skills

  • Strong interpersonal, leadership, problem solving, and organizational skills

  • Maintains attention to detail and utilizes sound judgment

  • Ability to multitask and work cooperatively with others

Preferred Education and Experience:

  • Master’s degree in counseling, social work, psychology or related field

  • Experience managing a mental health call line or phone telehealth. Experience supervising volunteers

Preferred Knowledge, Skills, and Abilities:

  • Bilingual



  • Manages administrative aspects of the HelpLine program including call log data, volunteer personnel requirements, facility inventory, and facility management

  • Plans, organizes, directs and manages day-to-day activities, developing and implementing procedures for the administration of HelpLine

  • Assists in developing strategic plans and goals to support the program

  • Manages HelpLine budget. Assists with yearly budgetary and contract processes. Prepares vouchers, purchase orders and requisition and coordinate with accounting personnel and other support staff

  • Coordinates sub-services and programs for Wellness initiatives and the Suicide Awareness and Prevention Office

  • Assists with organizational tasks such as the SAMHSA grant

  • Assists with the development and production of materials designed for the program

Supervision & Training

  • Oversees program coordinator role. Supervises program support staff and student assistants

  • Provides support to HelpLine students and volunteers in individual and group formats

  • Supervises assigned graduate assistants and HelpLine volunteers

  • Oversees tri-annual training program for new volunteer classes

Consultation & Presentations

  • Provides accessibility to be on-call by cell phone contact during evening, night, and weekend shifts during identified on-call schedule shifts

  • Coordinate with university police for call management of difficult or inappropriate callers

  • Serves as expert consultation resource for university police and university health services staff

  • Provides information about HelpLine services, programs, organizational structure, and policies

  • Presents to Aggie Moms Clubs, perspective donors, and other requests for information

  • Develops and conducts programs including leadership training, conferences, seminars and workshops

  • Provides presentations at local, regional, and national conferences and workshops

Other Duties

  • Cover HelpLine shifts when needed

  • Performs other duties as assigned

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.

About Us

Howdy and thank you for your interest in a career with Texas A&M University. As the flagship campus of The Texas A&M University System, we are located in College Station, Texas with a student population of more than 64,000 and nearly 9,000 faculty and staff.

The Spirit of Aggieland is unmistakable. We are a unique American institution, fostering a culture of friendliness, diversity, compassion and respect for one another. Our unique history and rich traditions make Texas A&M special.

From our benefits package and professional development opportunities to our retirement programs, Texas A&M is a great place to work. Your path to a great career starts here!

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.

If you need assistance in applying for this job, please contact (979) 845-5154.

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