Retail Supervisor Pasadena

721 East Colorado Blvd, Pasadena, CA 91101 USA



As the store Supervisor, you are responsible for assisting the store management team in maintaining a positive environment that provides fast, efficient, and friendly customer service, ensuring an exemplary experience for both our customers and team members. This position helps supervise cashiers, stock associates, and sales associates, and acts as the Manager-on-duty in the absence of a store manager. The store Supervisor is also directly involved in promoting Total Wine & More products and services to our customers and may serve in a team member capacity to support the merchandiser/stock associates and cashiers as needed.


  • Deliver exceptional customer service by greeting and establishing a rapport with customers while informing them of our products and services
  • Drive retail sales, margin, and Winery Direct metrics
  • Open and close the store as a key carrier
  • Assist in onboarding, training and development of team members
  • Manage all front end activities such as: monitoring cash accountability and reconciling drawers; assisting with schedule writing; completing supply orders; and following up on performance logs
  • Execute, train, and coach team members on policies and procedures to include (but not limited to) customer service standards and merchandising activities such as signage and pricing
  • Assist Store Manager, Wine Manager, and Assistant Manager(s) in implementing company directives
  • Maintain store safety standards
  • Ownership of store cleanliness and maintaining standards on the sales floor, stock room, lockers, kitchen, bathroom, etc.


Minimum Experience, Skills and Education:

  • 21 years of age or older
  • 2 years retail sales, customer service or hospitality management experience
  • Effective oral and written communication skills
  • Ability to work a flexible schedule as business requires
  • Ability to use technology and access information necessary to complete daily responsibilities
  • High School Diploma or equivalent

Preferred Experience, Skills and Education:

  • Retail supervisor experience (including coaching/training peers or team)
  • Ability to handle multiple projects/tasks at a time and meet deadlines
  • History of willingly assisting others and acting as a team player
  • Desire to continually develop knowledge of products and services
  • Strong interpersonal skills necessary for establishing customer relationships
  • Ability to demonstrate a positive and engaging attitude and demeanor

PHYSICAL REQUIREMENTS (with or without accommodations):

  • Ability to walk, bend down repeatedly, and be on feet for 10-12 hours a day
  • Ability to climb ladders and lift 50 lbs. overhead and repeatedly

Drug Free Workplace


Total Wine & More
Full time
Retail Store
Pasadena, California 91101, US