Customer Support Executive

Customer Support Executive

SARIKA HR SOLUTIONS | Bangalore, KA, IN

Posted 3 days ago

Apply Now

Description

Qualification and Education Requirements:
● Education- Graduation/HSC qualified.
● Excellent verbal and written communication skills.
● Good Interpersonal skills, numerical and analytical ability.
● Decision making skills.
● Language required: English & Hindi mandatory +Kannada/Tamil/Marathi preferred.
● Proficient in MS-Office (Excel, Word).
● Should be flexible for day shift- (9-hour of login between 8 AM - 10PM).
● Comfortable with working 6 days a week and the week off will be onweekday.

Role and Responsibility – Customer Service Executive

● Inbound calling for customer service.
● Identify and assess customers' needs to achieve satisfaction.
● Build sustainable relationships and trust with customer accounts through open and interactive
communication.
● Provide accurate, valid and complete information by using the rightmethods/tools.
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
follow up to ensure resolution.
● Keep records of customer interactions, process customer accounts.
● Follow communication procedures, guidelines and policies.
● Take the extra mile to engage customers.
● Location: Kaikondrahalli, Bangalore
● Position Type: Fulltime

NOBOKER HIRING CUSTOMER SUPPORT EXECUTIVE Qualification and Education Requirements: ● Education- Graduation/HSC qualified. ● Excellent verbal and written communication skills. ● Good Interpersonal skills, numerical and analytical skills

Skills: Customer Service, Customer Care Executive, Communication Strategies

Experience: 1.00-4.00 Years

Education: Bachelor of Arts (B.A)