Service Manager, Richmond

Service Manager, Richmond

Tesla, Inc. | richmond, VIC, AU

Posted 9 days ago

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Description

What to ExpectTesla is hiring a Service Manager to lead our RichmondService Center. Tesla’s Service Managers are the leaders of our service teams.In this role, you will be responsible for delivering an impeccable serviceexperience to each and every Tesla customer while preparing Tesla Service teamsto meet the needs of our customers and beyond.
What You’ll DoOur Service Managers must deliver excellent results andachieve goals quarter after quarter, month after month, on all aspects ofcustomers, people, operations, and financials.
Customer Focused:Our customers are changing the world, andit is your responsibility to exceed their expectations of what a serviceexperience should be. We expect you to go above and beyond for our customers.You will actively monitor customer service trends to make necessaryimprovements and assist your team in developing appropriate standards andprocesses to continuously elevate the overall service experience
People:Our Service Managers lead by example. We expect youto put your team’s success before your own, and actively involve yourself inyour team members’ growth and development. Your team will look to you to setthe standard for open communication, active problem solving, and a positivework environment. We will look to you to build a team of top talent and mentorthe next generation of Tesla leaders. Our Service Managers are the coaches oftheir teams – you must provide regular coaching and feedback and have a deepknowledge of your team’s strengths and opportunities. You will be responsiblefor leading change and inspiring your team every day
Operational Excellence:As a Service Manager, you mustunderstand and own every aspect of your service centre’s performance. You willbe responsible for driving continuous improvements to facilitate exceptionalteam output and customer service. We expect you to champion safety, efficiency,quality, and overall excellence in all of your actions and decisions
Financials:Service Managers are expected to understand ourbusiness, know their numbers and lead the centre’s daily operations to achievespecific goals in productivity, quality, output, cost as well as revenue /margin where applicable.
Our Service Managers act in the best interest of Tesla atall times. You must have a passion for our mission, our people, and ourcustomers
Technical acumen is required – you must develop a knowledgeof all Tesla products, as well as Service systems, processes, andprocedures

What You’ll BringProfessional experience: Prior leadership experience in aservice-focused industry. Automotive expertise is preferred
Educational experience: Bachelor’s degree or equivalentprofessional experience
Leadership experience: Experience leading teams and managinga diverse group of roles andresponsibilities
Process / operations experience: strong and provenexperience leading field, technical repair or manufacturing teams in afast-paced, technology-driven environment with strong customer facingresponsibilities. Experience running complex processes using Lean or othertechniques
Be a leader and a team-player
Love to change the status quo and work well in high-pressuresituations. Exceptional prioritization and time management skills are essentialfor success
Be strategic and proactive. You must think and plan ahead togive your team the tools they need to be successful
Be self-aware, flexible and open-minded
Possess a rare combination of analytical thinking, hands-onproblem solving, and a customer- service mindset
Be an advocate for your customers and your team. Yoursuccess depends on theirs

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice