Account Lead

Account Lead

CGI | Manchester, England, UK

Posted 9 days ago

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We are happy to discuss remote or hybrid working

Job Description

Account Lead

Position Description

When you start your CGI story, not only will you be improving people's lives, you can be sure we'll do the same for you. And the even better news? Our friendly team will keep you inspired and will support you to do what you do best, better. Alongside a competitive salary, we offer you access to our share scheme (3% + 3% matching) making you a member not just an employee. You also have the option to benefit from private medical and dental insurance, flexible retirement options and a cycle to work scheme. As for the future? We work as one team, and are a Top 100 employer. Be a successful part of our story and we'll support you in taking your career anywhere you want it to go.

Your future duties and responsibilities

• Leading on a well-established, strategic account, working with a major global client
• Maintaining a good client relationship and regular interactions with multiple stakeholders across the client, including monthly service reporting and reviews
• Strategic planning and pursuing business development opportunities, identifying any areas for growth and leading these throughout the bid process
• Overseeing the smooth delivery of any project and Change activity
• Leading virtual, internal delivery teams to ensure the BAU service is delivered within the contracted SLAs and in accordance with all compliance requirements
• Identifying and implementing service and process improvements with a view to improving the Client Satisfaction
• Financial reporting for all activities related to the engagement

Required qualifications to be successful in this role

• Demonstrable success in a similar role
• Proven ability to build rapport, build consensus, set and manage clear expectations with team members and client stakeholders
• Ability to work with clients and internal teams to listen, understand requirements, prioritize issues and proactively communicate in a dynamic, fast-paced environment
• Ability to work independently, take ownership and drive solutions for clients
• Good technical understanding to be able to articulate technical language into business language and vice versa
• A knowledge of Oracle and/or payroll solutions is desirable but not essential


Insights you can act on

While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI - where your ideas and actions make a difference.