CVC Account Representative - 1st Party Home Based

CVC Account Representative - 1st Party Home Based

Gc Services Limited Partnership | Lakeland, FL, 33810, US
Salary Range:$31,000 – $41,000 Salary range estimated by Zippia

Posted 9 days ago

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Description

Overview

Handle inbound and outbound calls for assigned client, providing customer service, collection efforts as specified by the client and GC Services.

Responsibilities

* Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services
* Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test
* Makes arrangements with the customers to pay balance in full or set up the best possible arrangements
* Documents all collection activity in the client/GC system in a concise and accurate manner
* Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews
* Maintains good public relations
* Cope with high-stress environment caused by speaking with emotional callers
* Adhere to Company attendance, punctuality, and meal and rest break requirements
* Maintain concentration and focus in order to meet performance goals
* React positively to an ongoing, changing environment
* Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
* Maintain good working relationship with assigned supervisors and coworkers
* Work safely without presenting a threat to self or others
* Perform additional duties as required by management from time to time

Qualifications

Education:

High School Diploma or GED is required

Experience:

No experience necessary; prefer 6 months of related experience

Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems

Skills & Abilities:

* Interpret a constant flow of information
* Listen effectively
* Work with and apply basic mathematical concepts
* Deal with difficult interactions with customers
* Respond to customer inquiries and statements effectively
* Some projects require Bilingual (Spanish/English) skills
* Write in a clear and concise manner
* Manage time effectively
* Solve problems or issues that may come up
* Concentrate and focus for extended periods of time
* Cope with high-stress and changing environment
* Remain alert at all times
* Adhere to policies and procedures
* Adhere to work schedule and punctuality requirements
* Communicate clearly and effectively, both orally and in writing
* Have an Internet speed of at least 10 mbps download and 5 mbps uploads
* Must provide a copy of the speed test of your internet from www.speedtest.net
* Have a separate, digital/analog phone line through Century Link, Cox, or any other digital phone service provider, that has no call waiting or added features
* Must have a workspace which is free from outside noise and distractions
* Must agree to reside at your current address for at least 6 months

All job offers are contingent upon completion of background checks

GC Services is an equal opportunity employer: M/F/Disabled/Vet