Agent - Nightlife Call Center

Agent - Nightlife Call Center

Wynn Resorts | Las Vegas, NV, 89134, US
Salary Range:$26,000 – $31,000 Salary range estimated by Zippia

Posted 9 days ago

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Description

Job Description

The Nightlife Call Center Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner.

Job Responsibilities:

* Answering and efficiently handling or directing incoming calls
* Maximizing opportunities to confirm nightlife reservations sales
* Inputting nightlife reservations in the appropriate computer systems
* Providing callers with necessary confirmation
* Expressing the luxury standards associated with the Wynn/Encore brand to callers, sharing information about the property and its amenities
* Listening and documenting information accurately while on calls

Job Requirements

Job Requirements:

* Adherence to all standards, policies and procedures specified for Wynn Las Vegas and the department
* Willingness to work a flexible schedule that varies according to business needs
* Must be able to work swing shift and weekends
* Reading and communicating (writing and speaking) fluently and professionally in English
* Knowledge of languages additional to English is preferred
* Minimum of one year work experience in a high-volume call center
* Previous Nightclub experience desired
* Must be computer literate and proficient in MS Office
* Must be able to type at least 30 WPM
* Requires the ability to work efficiently and within a team environment

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.