Live Chat Associate ( Not a remote position.)

Live Chat Associate ( Not a remote position.)

Oklahoma Employees Credit Union | Tulsa, OK, 74120, US
Salary Range:$28,000 – $56,000 Salary range estimated by Zippia

Posted 11 days ago

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Description

ABOUT US:

Oklahoma's Credit Union has been happy to help Oklahomans for over 60 years. From the beginning, OKCU has sought to keep people economically independent by helping them learn to save and borrow responsibly. We have over half of a billion dollars in assets and employ over 135 people. OKCU offers branch access at over 91 locations across Oklahoma and over 5,000 locations nationwide. We serve over 46,000 people who enjoy benefits such as low or no fees on services, higher rates on deposits, and low rates on home or auto loans.

At OKCU, we are happy to guide you through a comprehensive training program to find a career path that works for you. Experience a robust benefits package and have a little fun along the way.

ABOUT YOU:

You really care about helping people in your community. You are always thinking of ways to make your job or life easier. You are the kind of person who likes to be held accountable, you don't want to leave anyone hanging! You love helping people do more with their money. You enjoy a happy place to work.

Join a community that puts people first, not profits. Want to learn more about who we are and what we're about? Take a look at what's important to us and hopefully it's important to you, too.

VISIT:

* okcu.org
* facebook.com/OklahomasCU
* instagram.com/oklahomascreditunion
* linkedin.com/company/oklahomascu
* twitter.com/OklahomasCU
* youtube.com/user/MyOECU

This position is located at our Capitol Branch, 3001 N Lincoln Blvd, OKC, OK 73105. It is not a remote work position.

ESSENTIAL FUNCTIONS:

* Provide outstanding service and contribute to overall team effort.
* Fully understand and assist members with credit union products and services.
* Assist members on the phone, through live chat or email with general account inquires and credit union information.
* Assist members with account-related requests and research, such as funds transfers, stop payments, inquiries about credit union deposit products and service charges, debit card usage and limits, accounts transactions, funds availability, and check verification requests by third parties.
* Troubleshoot member remote access channels and assist members with online banking, bill pay and mobile deposit.
* Research and resolve member problems, acting as the member liaison between other departments when necessary.
* Answer basic member inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and member privacy policies.
* Perform member requested research, including printing statements and check copies; send documents to members to obtain signatures via secure email.
* Communicate with members primarily using Live Chat.
* Maintain expertise in online banking, eStatements, bill pay, mobile banking, remote deposit and other electronic service products.
* Make recommendations to members and help them identify the product or service to improve their financial lives.
* Review daily, weekly, and monthly reports, including money on deposit, inactive accounts, zero balance loans, referrals and large check deposits.
* Assist Credit Union Shared Branches with Currency Transaction Reports, submit verifications of insurance, distribute incoming faxes and review returned mail.
* Ensure confidentiality regarding member transactions and information.
* Ensure compliance with all credit union policies and procedures.

HOURS:

* Monday through Friday from 8:45 am - 5:15 pm, every other Sat from 8:45 am - 1:05 pm

EDUCATION AND EXPERIENCE:

* High school diploma or equivalent.
* Previous customer service experience.
* Six months of experience in a similar position.
* Bi-lingual in English and Spanish is a plus.

BENEFITS FOR FULL-TIME EMPLOYEES:

* Employee medical coverage 90% paid for by OKCU
* Employee dental, vision and life insurance paid for by OKCU
* Tuition reimbursement program

BENEFITS FOR ALL ELIGIBLE EMPLOYEES:

* 401(k) contribution match of 3%, plus additional profit-sharing match of 3-7%
* Volunteer opportunities to serve the community
* Gym membership reimbursement
* Comprehensive training opportunities
* And much more!

Oklahoma's Credit Union is an EEO/AA employer.