Service Desk Analyst

Service Desk Analyst

Ambition | mulgrave, VIC, AU

Posted 4 days ago

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Description

Job description

Service Desk Analyst
6 month contract -with the possibility to extend
South Eastern suburbs
Generalist IT Support
The Company
An immediately available opportunity exists for a level 2 IT specialist who is self-sufficient and motivated. Be a part of a vibrant IT team who will provide you with a lot of support and encouragement.
Key Responsibilities:

  • Ability to troubleshoot Microsoft Office 365
  • Technical support of hardware laptops, notebooks, workstations desktop PC's, printers, media and audio visual equipment and mobility
  • Ability to articulate technical information to the targeted audience.
  • Customer focused
  • Professional customer service skills

  • Key Skills:

  • Strong experience in 1st and/or 2nd level technical support in a Helpdesk environment.
  • Excellent Windows 10 and Office 365 knowledge, including Skype for Business & Teams client troubleshooting skills
  • Experience working with end user hardware technologies including laptops, printers, monitors, docking stations and mobile devices
  • Excellent communication skills and customer service skills