Medical Bookings Coordinator

Medical Bookings Coordinator

Sedgwick Claims Management Services Ltd | new south wales, NSW, AU

Posted 14 days ago

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Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Top 100 Most Loved Workplace®
Forbes Best-in-State Employer
Medical Bookings CoordinatorJob Description

Do Something meaningful.
At Sedgwick caring counts
Join our Team and help make a difference, where every day taking care of others is at the core of everything we do.
Are you looking for a job that will take your skills to the next level?
Work for a leading risk solution-based organisation based in over 20 different countries
Be part of a vibrant and diverse work culture
+0.5 % on top of required superannuation
Discounts to several retailers through our employee benefits portal
Hybrid working solutions
Career growth opportunities locally and globally

Medical Bookings Coordinator
To support the day to day Pre-Employment Medical (PEM) Booking function and ensure seamless and quality booking and completion of Candidate Medicals, resolution of client correspondence and reporting needs.
Primary Purpose of the role
Manages and resolves Medical Services emails and calls
Ensures Medical Service tickets are actioned according to agreed KPI’s, leveraging Hubspot as a tool to track and prioritise workload
Keeps stakeholders informed of ticket progress towards resolution
Proactively steps in to take queued calls to support the team
Takes ownership of complex queries and identifies opportunities to improve
Timely and appropriate escalation to Manager and/or Program Manager
Engages with providers to deliver Injury bookings according to agreed client SLA’s and DHS protocols
Engages with providers to deliver Pre-Employment Medical Assessments according to agreed client SLA’s and DHS protocols
Engages with Client and Providers to co-ordinate onsite and in clinic Drug and Alcohol testing programs according to agreed client SLA’s and DHS protocols
Identifies the most cost-effective providers to deliver services balanced with client pricing and agreed SLA timeframes
Escalates client and provider delays and service issues to Program Manager or General Manager Operations

High attention to detail
Demonstrated computer literacy, effective user of MS Office
Demonstrate a “can help and will help” attitude in allcommunications
Strong stakeholder management skills
Adapts to and works effectively with changingsituations
Problem Solver

Are you the ideal Candidate?
We are looking for enthusiastic candidates who thrive in a team environment, demonstrate motivation in their work efforts, are good listeners, naturally compassionate and solution-focused, and can handle multiple activities at the same time
About Sedgwick Australia
With 27,000 colleagues around the globe, Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions, specialising in claims management and loss adjusting services.
Our people are as diverse as our products and services and as varied as our clients. We believe that individuals from different backgrounds encourage a challenging team environment, a creative approach to problem-solving and an engaging working environment.
Sedgwick is an Equal Opportunity Employer.
If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.