Customer Service Representative - Casual

Customer Service Representative - Casual

Nextdc | new south wales, NSW, AU

Posted 15 days ago

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Job Description

As one of our Customer Service Representatives, you are the first point of contact for all visitors to the NEXTDC facilities. Championing the NEXTDC values, you will play a pivotal role in our world class customer experience.
Greet all visitors to NEXTDC in a timely, friendly and professional manner
Provide outstanding customer service to customers and internal stakeholders
Monitor NEXTDC facility systems
Provide accurate incident reports
General receptionist, administrative and customer service support duties
Assist with incoming and outgoing deliveries
Answer the overflow of calls to our Customer Support telephone line

Hours:This opportunity is a casual position covering leave and ad-hoc hours that can range through Days, Nights and Weekend shifts.
Are you passionate about customer service and creating the world’s best customer experience?
If working for a high-performing team, who inspire and motivate each other to be the best versions of themselves everyday excites you, this could be a match made in heaven.

Passion for, and experience in, customer service
Excellent verbal and written communication skills
Strong attention to detail with the ability to work autonomously and as part of a team
Enthusiastic, can-do, positive attitude with the ability to multitask
Ability to build relationships with, and support, a wide variety of stakeholders
Ability to lift up to 15kg to support with deliveries
Must be an Australian Citizen for Security Clearance

Additional Information
Opportunity to be a vital part of NEXTDC
Inclusive, diverse and values-driven working culture
Hybrid working practices
Awesome employee benefits (gifted share options, NEXTDC days, volunteer days, professional development, holistic wellbeing and mental health programs and more)
Great opportunities to progress within our company (grow as we grow)

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.
Make NEXTDC your next move.