Operations Lead @ Mad Egg Dublin / Nationwide Why work with Mad Egg? Does this appeal to you? Grow and develop an innovative and people centric restaurant management team Support our mission to deliver remarkable experiences to our people and our customers Join a fast growing company on the path to become the #1 chicken joint in Ireland Launch and support new restaurants and cloud kitchens If so, let's chat about you joining us at Mad Egg! About this role We're looking for an enthusiastic and resourceful Operations Lead to join our team and help us establish our brand as the market leader in the Irish hospitality industry. Scaling a business at pace makes for some very exciting workweeks. Rest assured, there will be no typical days for a while, and at any given time you might: Provide effective leadership and coaching to restaurant management and employees across people development, operational performance and awesome guest experiences. Help develop policies and procedures to ensure the achievement of goals related to cash flow, revenue growth, and cost of goods sold, labour costs and other operating expenses on a daily basis.Support and coach teams to ensure they are delivering company budgets and follow-up daily on the operating figures and costs of the business - You will be the first point of contact for the restaurant management teams.Conduct P&L performance analysis and troubleshoot areas of interest while assisting in developing appropriate solutions to identified problems and opportunities.Ensure all management and employees are focused on exceeding guidelines related to: food quality and excellence, facility cleanliness, maintenance practices and service procedures.Conduct performance evaluations and unearth future brand leaders Conduct all necessary inspections and audits; develop and implement plans of actions.Ensuring operational and training standards are consistently followed and executed. Here's what's on offer in addition to our competitive salary: Hardware, software and coaching you need to get the job done 21 days holidays per year Annual personal development budget of 1,000 Health insurance / sick leave cover Access to company pension plan Regular workshops, presentations and learning sessions Quarterly events and team get-togethers 50% family discount About you Are you the type of person who wants to influence the journey of our company, help us grow to a become a market leader at national scale. If so, you'll do great and have a fun time as our Operations Lead within Mad Egg's growing team. Culture fit is really important to us here at Mad Egg, and a candidate's CV is just half the story. Teamwork is the name of the game, and we're looking for someone who shares our principles. That's why our interview process emphasizes communication and culture fit just as much as experience. If you're ready to bring your spark to our team, then look below for the business requirements! We think you'd be a great fit for the team if you meet these requirements: 4+ years in a restaurant operations/management role You are an experienced people developer.You are empathetic, positive and keen to support your teams as much as necessary You have hands-on, in-depth knowledge of how to deliver an awesome dine-in and off-premise customer experience You are analytical / data centric and understand the importance of tracking signals/KPI's to improve performanceYou're confident in delivering hands-on training and development across all levels of the business; from Directors to most junior team member What's next? It's your move! If you find this opportunity interesting, we'd love to learn more about you, so please include a copy of your resume with a link to your LinkedIn profile and a short paragraph about you. The interview process will begin with an initial call with the Directors. Afterwards, you can expect more in-depth conversations with members of our team. We hope the job description covered everything you might want to know about the opportunity, but if you have any questions, please reach out to and ask away!