AM / Manager - Insurance Operations

AM / Manager - Insurance Operations

PhonePe | Bangalore, KA, IN

Posted 15 days ago

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What to expect from this role:

  • Opportunity to work on insurance related initiatives with key stakeholders of the Insurance industry in the country
  • Collaboration with internal teams- product, business finance, customer service, etc to monitor and manage the category daily
  • Track sales funnels, converted sales and revenues and plug the holes if any
  • Enhance processes for each customer touchpoint and monitor PhonePe's and insurer's performance against the same
  • Run and refine a grievance and complaint handling process in line with the regulatory and insurer's expectations
  • Build a 'customer listening process' and deliver inputs to insurers, insurance business heads and other relevant internal stakeholders to enhance customer experience
  • Benchmark customer experience and processes with other internal categories as well as competition insurers - hence acting as a catalyst for improving process design for customer experience
  • Responsible for handling day to day business operations with external and internal stakeholders
  • Work with data to help grow the business through interventions on product and technology
  • Responsible for management of business reporting and any ad hoc reporting from time to time. Proficient knowledge of MS Excel is a must
  • Customer first attitude with a strong execution bias
  • Coordinating with CS teams and handling escalations on a day to day basis to provide prompt resolution to customers
  • Addressing internal queries, data requirements and escalations
  • Experience of working with a highly skilled team across all functions
  • To be a part of India's highly disruptive fintech wave

Ideal candidate for this role should:
  • Preferably be an MBA
  • Have work experience in Operations in a dynamic and fast paced environment
  • Be agile and highly collaborative, communicate impressively
  • Strong analytical acumen and problem solving
  • Demonstrate deep understanding of insurance business
  • Be highly data-driven and adept at balancing needs with business goals
  • Be skilled in building and managing business alliances
  • Thrive in a competitive and a result-oriented work environment
  • Be able to create and own the processes on their own

Experience: 0.00-50.00 Years