Technology Vendor & Contract Manager

Technology Vendor & Contract Manager

A.P. Moller Maersk | Mumbai, MH, IN

Posted 14 days ago

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About Maersk

Maersk is going through times of unprecedented change. From the farm to your refrigerator, or the factory to your wardrobe, we are developing solutions that meet customer needs from one end of the supply chain to the other. Digitisation and Technology are taking centre stage in enabling our customers to trade globally.

About Vendor Management Office (“VMO”)

Vendor Management Office is responsible for managing a significant vendor portfolio with a vision to build best-in-class commercial capabilities.

The work is a mixture of contract management, spend analysis, advisory services and project support, including negotiation, drafting, dispute resolution, vendor management, market intelligence and vendor governance.

There are plenty of opportunities to demonstrate and enhance your skills, build your knowledge, deliver change, optimise value and manage risk across our contract & vendor landscape.

We Offer

Joining Maersk will offer career development in a global organization. In response to the company-wide strategy of becoming the global integrator of container logistics and have embarked on the transformational journey.

You will be exposed to a wide and challenging range of business issues through regular engagement with key stakeholders across all our global Technology organisation of circa 3,500 people, as well as our external partners.

The role reports to the Head of Strategic Technology Vendor Management & Vendor Management Office and placed either in Maidenhead, Copenhagen, Mumbai or Manila. The VMO team is represented in all locations.

Job Purpose/summary

· Responsible for managing a portfolio of vendors including Strategic, Relationship and Emerging vendors with a vision to build maturity and a best-in-class commercial capability.

· Proactive engagement of suppliers for the mutual benefit of the business and suppliers. Using defined methodology to resolve operational incidents, problems, poor performance and other sources of conflict.

· Use clear escalation paths to highlight and resolve issues.

Key Responsibilities

> Business Value Management

o Ensure business needs and requirements are being shared with and delivered by technology vendors.

> Contract Management

o Contract Interpretation for stakeholders

o Lead negotiations on selected contract renewals, contract change and commercial terms.

o process and ensure contractual compliance and change,

o issue and dispute management.

> Performance Management

o Develop, improve, track and report key metrics for service quality and work with the VMO team to aggregate reporting on a group level.

> Financial Management

o Work with vendors to manage escalations for finance compliance and invoicing. Where required, in partnership with Group IT Procurement and Finance, review all contractual expenditure on a regular basis

> Governance Management

o Drive the agreed governance model and processes to ensure that the methodology is implemented correctly including

§ Administration

§ Leading and participating in governance meetings.

> Reporting

o Provide regular vendor management reports and updates to internal stakeholders

o Document libraries creation and maintenance,

o Following communication management rules

o Onboarding of new vendors

o Issue Management, including escalations and early identification of issues.

> Risk Management

o Track and mitigate vendor, environmental and business risks. Participate in Audits as required. Comply with Maersk Standards, Policy and Processes as relevant to the role, and enforce compliance wherever necessary

> Innovation Management

o Support the IT Leadership Team, Architecture, Strategy, Strategic Vendor Management Team and other teams with innovation activities as required.

· Contribute to process design and continuous improvement including acting as a SME for a selected process and mentoring other team members.

Who are we looking for

  • Commercial IT background with experience of working with IT software, hardware and services vendors.
  • Experience working in an international company.
  • Have, or be willing to work towards, a procurement qualification, such as MCIPS or CCM.
  • Passionate about vendor management.

Key Attributes:

  • Fluent in English.
  • Driven.
  • Team Player.
  • Able to successfully priorities multiple tasks and meet deadlines.
  • Good communicator.
  • Able to establish relationships across geographical boundaries and cultures.

Behaviors expected

  • Naturally engages stakeholders and actively manages expectations.
  • Dare to challenge the previous beliefs and traditions, persistently driving the business optimization agenda.
  • Able to navigate different levels in the organization.
  • Able to handle ambiguity in times of rapid transformation and change.

Have a demonstrable track record of successfully driving contract value through

  • Technical excellence.
  • Relationships (both internal and external).
  • Skilled negotiation.
  • Effective contract management.

As a performance-oriented company, we strive to always recruit the best person for the job – regardless of gender, age, nationality, sexual orientation or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high-performing teams.