Operations Manager

Operations Manager

Continuum Global Solutions | Indore, MP, IN

Posted 4 days ago

Apply Now

Description

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.


ESSENTIAL FUNCTIONS:

  • Good Knowledge of MS-Office applications like Excel, Word and PowerPoint
  • Willing to work during US timings (NIGHT SHIFTS)
  • Knowledge of Six Sigma tools/Process Improvement initiatives preferred
  • Willingness to demonstrate flexibility as per business requirement
  • Should have proven track record of driving results
  • Should have handled relationship for US clients
  • Should have good experience of managing client SLAs and escalations
  • Excellent Communication skill (Written and Verbal)


REQUIRED EDUCATION AND EXPERIENCE

  • Graduation is Mandatory
  • Minimum 1 Years’ experience in same role is required.
  • State Industry experience required/preferred
  • Excellent Communication skill (Written and Verbal)
  • Good Knowledge of MS-Office applications like Excel, Word, and PowerPoint
  • Knowledge of Six Sigma tools/Process Improvement initiatives preferred
  • Willing to work during US timings (NIGHT SHIFTS)
  • Should be able to manage a cluster of 125-150 front team members
  • Responsible for optimizing resource allocation, back up planning and escalations
  • Responsible for driving all client and internal KPIs
  • Responsible for driving a healthy financial result for the business through operational excellence
  • Responsible for driving and enriching the client relationship


PERKS & BENEFITS

  • Highly Competitive Salary
  • Stable Full-Time Employment
  • Insurance & Other Company Benefits
  • Career & Professional Growth Opportunities