Leadership LINK candidates

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

Job Description

Summary: The purpose of this role is to execute business and operations strategies, with the primary focus on operational management, driving and optimizing all processes to ensure consistently high levels of Safety, Quality, Delivery, Productivity & People, implementing structures and systems to enable, maintain, and deliver results for a new client .

Primary Accountabilities:

• Provide day-to-day leadership and direction to all functional areas supporting the successful operations of the business. This will include leading areas not under the direct management of the Operations Leader through strong matrix management and helping lead those areas to be aligned with supporting the success and direction of the business.
• Communicate a compelling vision for the organization, engaging all employees in order that they understand the expectations of the business and can deliver accordingly.
• Build a values and performance based culture, ensuring that all employees are accountable, have/understand clear goals/objectives, the necessary training & development to accomplish the demands/expectations of the business and are reviewed regularly against performance targets.
• Optimize operational performance through appropriate planning and deployment of resources including Opex, Productivity etc.
• Manage and ensure the organizational structure, capacity and resources are appropriate to meet and anticipate the current/future states of the business.
• Build trusted and collaborative customer relationships through knowledge, commitment, consistent results. Deploy resources necessary to ensure excellent customers care and execution from all levels of the organization.
• Plan and successfully deliver against a robust budget and business plan to include cost management and the achievement of revenue targets. This will include successfully engaging all functional areas in the achievement of the budget.

Qualifications

Experience of 15 years in similar industry.