Leadership LINK candidates
WNS | Mumbai, MH, INPosted 3 days ago
Description
Company Description
- Provide day-to-day leadership and direction to all functional areas supporting the successful operations of the business. This will include leading areas not under the direct management of the Operations Leader through strong matrix management and helping lead those areas to be aligned with supporting the success and direction of the business.
- Communicate a compelling vision for the organization, engaging all employees in order that they understand the expectations of the business and can deliver accordingly.
- Build a values and performance based culture, ensuring that all employees are accountable, have/understand clear goals/objectives, the necessary training & development to accomplish the demands/expectations of the business and are reviewed regularly against performance targets.
- Optimize operational performance through appropriate planning and deployment of resources including Opex, Productivity etc.
- Manage and ensure the organizational structure, capacity and resources are appropriate to meet and anticipate the current/future states of the business.
- Build trusted and collaborative customer relationships through knowledge, commitment, consistent results. Deploy resources necessary to ensure excellent customers care and execution from all levels of the organization.
- Plan and successfully deliver against a robust budget and business plan to include cost management and the achievement of revenue targets. This will include successfully engaging all functional areas in the achievement of the budget.